For over 40 years, since 1977, we have been tailoring the finest quality varsity letterman jackets for high schools and some of the top athletes and celebrities worldwide. There is no minimum order and we ship to all countries around the globe.Whether it’s only one jacket for your personal use or for your team, club, group or organization; we will custom make your jackets to your exacting specifications. Be unique … with our exclusive online ColorMe® assistant you can design your very own jackets in any color combinations under the sun.
Stewart & Strauss (jacketshop.com) has 249 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
jacketshop.com
Website
jacketshop.com
Category
Clothing & Underwear
Location
Scottsdale, AZ
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 57% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Stewart & Strauss Custom Varsity Jackets Helped Me Bring My Legacy To Life
The Stewart & Strauss family at Jacket Shop made a delayed dream come true by delivering an heirloom quality custom varsity jacket to a U.S. Army veteran. Upon leaving high school to start career of service a jacket wasn't possible but in this moment, it was worth the 35 year wait. A truly outstanding product to express my life story. The custom interface was easy to use and customer service was responsive and helpful every step of the production process.
Donavan Butler, U.S. Army, Master Sergeant (Retired)
Response from Stewart & StraussJan 21, 2024
Thank you so much for the wonderful 5 star review!!
TO
TF O.
The S&S website was easy to navigate
The S&S website was easy to navigate. It guided me through the style selection, sizing and customization. After placing my order I noticed something I needed to change. I submitted a change order which was quickly acknowledged by S&S. A few days later the jacket arrived exactly as I had ordered. Great customer service at S&S! Highly recommended!
TF
Oakhurst CA
Response from Stewart & StraussJan 4, 2024
Thank you for the WONDERFUL review.
CL
Carol L.
Jacket Shop varsity letter jacket
The website to customize a letter jacket was easy to use and they showed you what the jacket would look like before submitting the order! The jacket also came in a timely manner. I was able to give it to my grandson for Christmas. A nice quality jacket.
Response from Stewart & StraussDec 27, 2023
We are happy that it all worked out in time for Christmas. Thank you once again.
JO
Joyce
Jacket Shop, ✨️✨️
Jacket Shop,
From the bottom of my heart ❤️ Thank you. ✨️ The quality of the materials used to create my sons jacket are the best! We are honored we feel blessed 🙌 and thankful for the opportunity to order through you.
Thank you,
Joyce B ✨️
Response from Stewart & StraussDec 15, 2023
Thank you so much for the wonderful 5 star review.
DR
DR
5 STARS
5 STARS! This is my 4th jacket. Quality is fantastic and these jackets make an impression. The service was first class. Highly recommended.
Response from Stewart & StraussDec 4, 2023
Thank you for the GREAT review. it is always a pleasure doing business with you!
FL
Florian
custom varsity jacket
I have ordered a custom varsity jacket to Switzerland. The customer service was very friendly and replied very quick! The quality of the jacket is awesome!
Thank you very much for this special jacket!
Response from Stewart & StraussDec 3, 2023
Thank you very much for the 5 star review. We hope you will have many years of wearing pleasure :-)
MP
MPD
The WORST customer service; AVOID
Edit to address the company’s response to my initial review;
Let’s take a look at the email response from you that’s in question:
“As stated on our website and your order confirmation, blank stock jackets can be returned. We have a 10-day return policy as stated on our website. Your order shipped on time.”
If you don’t see how the message that you wrote (cited above) is unbelievably condescending, then I’m sorry that you’re so socially ignorant.
Original review:
Unbelievably rude customer service. I cannot speak to the quality, sizing, condition, etc. of the jackets that this company sells yet, as they have yet to be received (despite me paying $60 for two day shipping, of course). However, I can speak with full authority as to how unbelievably provocative at least one of their representatives was. The email that was sent to me recently from an employee (they did not state their name - figures) was one of the most disrespectful displays that I’ve ever seen from someone within the “customer service” sphere. And, over what? My asking three questions to clarify when my order was going to be shipped and two regarding the return policy. Who gets mad over a CUSTOMER asking three simple, innocent, and fair questions?
Evidently, this “company” does.
What an absolute joke; a complete miasma of acute disrespect and petty, directionless, and unwarranted aggression. Avoid this company like the plague.
Response from Stewart & StraussNov 27, 2023
We are sorry to hear that you were offended by our response. We were simply trying to give your father the information that was requested. We received an e-mail with 3 questions and we answered all of them. We have gone ahead and refunded the shipping charge in full back to the original payment method for the inconvenience. The order was delivered to your father shortly after you left this review on Thanksgiving. Once again, we apologize for the mix-up and we wish you and your father a Happy Holiday season.
BM
Bill M.
Time Travel
Wonderful product and craftsmanship...... Prompt for a one off custom creation....... Quality.....and responsive to direct messages..... Easy to build the jacket( with my original as the template)......Virtually exact.
Cheers, Bill McRoberts- Spokane Wa.( Class of 1968- South Tama High School , Tama Iowa.... Go Trojans !!!
