Stewart & StraussReviews of jacketshop.com

The only reason I gave two stars is because they at least respond quickly to emails even though their response is curt and rude. They refuse any phone calls to question your order. Everything has to be done via email. Great for keeping a record but bad for customer needs. I "Chatted" on their order page on a Friday and asked if the item I was ordering was in stock and was told "YES". I told them I was worried because other venders had said it was a bad time of year to order Varsity jackets and there would be a long wait for orders. I was told that that was not a problem with them and that my order would be shipped out the following Monday. Monday I get and email stating that the jacket is out of stock and I had three options. wait,order a different item or cancel the order. I replied to their email (My only option) complaining that I was assured that it would ship Monday and that I was not happy with their service. As stated in other reviews they had a fix for my complaint. They canceled the order even though I explicitly told them I would have to wait since the Jacket is a gift and I had already told the recipient that they were getting it for Christmas. I have no idea how well they construct their jackets but I'll assume they are one hell of a jacket if people are willing to be treated so poorly by these people. I'd steer clear of this place if you have any concerns regarding how you may be treated if there is a problem with your order.

When I designed my custom jacket, it gave me a size estimate based on my weight (a ridiculous way to estimate jacket size). When I told them I want a size smaller, they told me that it wouldn't fit. I asked them why they thought so and they didn't respond. I told them that based on their measurements the smaller size should fit just fine, and they guaranteed that it would not. I asked them if they could make one small adjustment to the length and they said they could adjust it to be a size bigger, because the smaller size wouldn't fit me. I told them I'd take my chances and I ordered the smaller size. It fits perfectly. If I had gone with their suggestion my jacket wouldn't have fit me. I've never had to argue with someone so much over my own jacket size. They were dead wrong about their own sizing and to top it off they were rude about it. Terrible customer service experience. I do love the jacket and it fits great, no thanks to them.

Bought a jacket, love it! but didn't agree with the recommended size at all. Said on the website that choosing a size is the customer's responsibility, so ok that's cool. Wanted to find out more specific measurements, but got so many very rude responses that i gave up. Too bad, they do sell quality stuff.