Stewart & StraussReviews of jacketshop.com

Very good company!! Fast delivery, fast answer when you email them! I got my jacket today and it's so beautiful and comfortable!! I would like to really recommend this company!!

Top notch customer service with tons of choices to personalize you new favorite jacket. When I thought I’d put together an Indiana Jones homage letterman jacket, Stewart and Strauss were the best choice. And it turned out great. I can’t wait to wear it on my next trip to Disneyland.

I was looking into getting a "Mardi Gras" colored jacket and after looking at a few sites, the best option was through Stewart & Strauss. What shocked me was how fast it came in as a custom large size jacket. It kept me warm, stylish with my look, and I was even asked about where I bought it. Totally awesome!

I ❤️❤️❤️❤️❤️ my jacket! Ordering was a breeze and the finished product is exactly as I imagined it. The shipping was speedy and I received it in time for a school event. Thank you!!!

Stewart & Strauss: I purchased their hoodie sweater in size XS for $119. The quality was excellent, but it was too large. I contacted them by their website, and they accepted my return with no issues. Several days later, I purchased the same hoodie sweater in size XXS for $139. I wrote to them by their website, noting that I was charged $20 more for the same item, less than one week later. They immediately agreed to refund the difference with no issues. I was very impressed with their friendly customer service. I would order from them again.

EDIT 12/11/24: After posting this review, I received an email from customer support saying that they would refund my order upon receipt of its return, despite the company typically not accepting returns on custom orders. The refund has been issued as of today. One star has been added for the customer service. Good quality product, and customer service seems very willing to work with what you ask for. However, there is no communication between placing a custom order and receiving it in the mail, so if there is a misunderstanding with your direction, you won't know about it until the jacket arrives. I am now unfortunately out $230 (sale price) and would need to order an entirely new jacket to correct the mistake, so two stars have been knocked off for the cost. For prospective customers to avoid this issue, perhaps create a 3D rendering (or provide a photograph, if possible) so that there is a visual for the production team to work with. Or ask if they can send photos of the custom jacket before they actually ship it. I neglected to do either of these things, as I wrongfully assumed--after having dealt with a different company before--that there would be some back-and-forth to ensure I approved of the finished product. Again, though, good quality jacket. Just not quite what I had intended. If your personalization is simple, you should have no issues.

Quality material and turnaround time

I used the online tools available on the company website to create a custom HS letter jacket for my daughter based on old HS yearbook photos. It's a spot on match!! In my area, letter jackets aren't as common as they once were. My daughter has been asked countless time where she got her jacket. Stewart & Strauss is my answer every time!!