Paula
mistake of order but was resolved quickly
It took two months to receive my order. I ordered it on December 4 and received it at the end of January. It was a Christmas gift, and when I finally gave it to the person, it was the wrong size. With the mistake i gave it someone else. Due to the mistake They were able to work with me and fix it. I will be ordering from them again . they had a quick response and able to help with this.
Response from JacketsbyTFeb 3, 2026
Dear Customer Name, please accept our sincerest apologies. Not only was your order late, but receiving the wrong size after paying a premium is completely unacceptable. We would love to make this right by sending you the correct Men’s 3X immediately via express shipping and providing a 30% discount code for the trouble. Please check your inbox so we can arrange the exchange right away.