JacketsbyT Reviews | Read Customer Reviews of jacketsbyt.com

JacketsbyT Reviews | Read Customer Reviews of jacketsbyt.com

JacketsbyT reviews

32 approved reviews, newest moderated first

Allison
May 7, 2026
Scam order
Scam order! I never received my jacket that I ordered, contacted customer service many times and never got a refund either. Do not order from this site!
Report
Kerry
Mar 29, 2026
The jacket is very nice and fits…
The jacket is very nice and fits perfectly. The issue, as stated in other reviews, is communication and the time it takes to get the order. It took two months, and I got one response to my inquiries and sent multiple ones. Just be prepared, I got what I ordered, but paln on very long time and little communication.
Report
Sheri P.
Feb 8, 2026
Quality and product was good
Quality and product was good. But long shipping time was a disappointment. One disappointed teen who did not have a gift under the tree. :(
Response from JacketsbyTFeb 12, 2026
Hi Customer , thank you for the feedback on our quality. I am truly sorry about the shipping delay. We know how important holiday gifts are, and it breaks our heart to hear we missed the date for your teen. We’re working hard to improve our logistics to ensure this doesn't happen again. We’d love the chance to make it up to you on your next order—please reach out to us at [email protected].
Report
Paula
Feb 3, 2026
mistake of order but was resolved quickly
It took two months to receive my order. I ordered it on December 4 and received it at the end of January. It was a Christmas gift, and when I finally gave it to the person, it was the wrong size. With the mistake i gave it someone else. Due to the mistake They were able to work with me and fix it. I will be ordering from them again . they had a quick response and able to help with this.
Response from JacketsbyTFeb 3, 2026
Dear Customer Name, please accept our sincerest apologies. Not only was your order late, but receiving the wrong size after paying a premium is completely unacceptable. We would love to make this right by sending you the correct Men’s 3X immediately via express shipping and providing a 30% discount code for the trouble. Please check your inbox so we can arrange the exchange right away.
Report
MiaTeacher
Feb 2, 2026
Bad Customer Service Experience
1 month for delivery + non-responsiveness to e-mail inquiring about the order. Item was needed for a Halloween 2025 costume but did not arrive until mid-November. Very poor customer service with very high price for item ordered.
Response from JacketsbyTFeb 3, 2026
Dear Customer, I am truly sorry for the delay and the lack of communication you experienced. We know how important Halloween deadlines are, and we clearly missed the mark here. While we cannot offer a refund at this stage, we have taken your feedback to heart and are restructuring our support team to ensure no email goes unanswered again. We appreciate your patience and apologize for the frustration caused.
Report
Joan G.
Jan 13, 2026
I don’t usually do reviews
Love JacketsbyT! On December 31, 2025, I contacted JacketsbyT about a recent order I had received from them. In no way was the problem caused by this company, but they did everything in their power to help remedy the problem. I don’t usually do reviews, but I simply felt compelled to write a review for JacketsbyT due to my extremely positive experience with them over this matter. This company has my highest regard based on their prompt attention to my email and their endless support to resolve my concern. Every correspondence was very professional, and I felt completely understood and supported. Not only are their jackets absolutely beautiful with the finest quality, but their customer support is the best I have ever had the opportunity to experience! They make you feel completely valued as a customer. I highly recommend anyone buying from JacketsbyT because you will not be disappointed! I truly appreciate their expertise and look forward to ordering from them again in the future. With my highest regards, Joan G. Gunter
Response from JacketsbyTFeb 3, 2026
Dear Joan, Thank you so much for taking the time to share your experience! We truly appreciate you going out of your way to leave a review. At JacketsbyT, we believe that support shouldn't end the moment a package is delivered. It was our absolute pleasure to assist you and ensure you felt supported throughout the process. Knowing that you are happy with the quality of your new jacket and our team's service is the best feedback we could hope for. We look forward to welcoming you back for your next favorite jacket! Warmly, The JacketsbyT Team
Report
Felix B.
Feb 11, 2025
Terrible experience
Terrible experience! The jacket I ordered literally took forever to arrive, and when it finally did, the material felt cheap and poorly made. Definitely not worth the price. Won’t be ordering again!
Report
Joe M.
Oct 2, 2024
The scammers finally got shutdown
The scammers finally got shutdown. Lmaoo
Report