JacketsbyTReviews of jacketsbyt.com

Response from JacketsbyTFeb 3, 2026

Dear Customer, I am truly sorry for the delay and the lack of communication you experienced. We know how important Halloween deadlines are, and we clearly missed the mark here. While we cannot offer a refund at this stage, we have taken your feedback to heart and are restructuring our support team to ensure no email goes unanswered again. We appreciate your patience and apologize for the frustration caused.

Response from JacketsbyTMay 13, 2024

Dear Gary Haydon, Thank you for your reply and for sharing more details about your experience. We understand your frustration with the long wait and the damaged coat. We've been working with FedEx to resolve the issue, but unfortunately, they've informed us they can't offer further assistance. We sincerely apologize for the additional delay this may cause. Here's what we can do to make things right for you: Goodwill Gesture: We understand you may still be interested in receiving a coat. As a gesture of goodwill, we'd like to offer you a 50% off a replacement coat of your choice from our current collection. This discount applies even to our newest arrivals. We value your business and hope this offer demonstrates our commitment to resolving this situation fairly. Thank you!

Response from JacketsbyTMay 13, 2024

Dear Cari Vines, Thank you for contacting us again about your order (#35065). We understand your frustration regarding the refund for the canceled order. We sincerely apologize for the delay and any inconvenience it's caused. Our records indicate that we processed a full refund for your order amount of $168.47 (including tax). We've also sent you an email confirmation with details about the refund. It's possible that your bank may be holding the funds for a few business days before they are reflected in your account. The timeframe for refunds to appear in your account can vary depending on your bank's processing procedures. We've attached a copy of the refund confirmation email for your reference. If you haven't received it yet, please check your spam folder. In the meantime, you can also directly contact your bank to inquire about the status of the refund for order #35065. They may be able to provide you with a more specific timeframe for when the funds will be available. We appreciate your patience and understanding. Please don't hesitate to contact us if you have any further questions or require additional assistance. Sincerely, The JacketsByT Team

Response from JacketsbyTApr 16, 2024

Thank you for bringing your concerns to our attention. We sincerely apologize for the delay and any inconvenience caused regarding your jacket order. Please rest assured that we are actively working to resolve the issue and ensure that you receive your jacket as soon as possible. We understand the frustration of waiting, and we appreciate your patience and understanding. If there is anything specific you would like to address or if you have any further questions, please feel free to reach out to us directly. We are committed to providing customer service and ensuring a satisfactory resolution for you. Once again, we apologize for any inconvenience caused, and we thank you for your continued support and understanding.

Response from JacketsbyTFeb 26, 2024

We understand your frustration and apologize for the delay in receiving your order and the lack of response to your emails. Your satisfaction is important to us, and we want to ensure we address your concerns promptly. Please rest assured that we are actively working on resolving this issue for you. In the meantime, if you have any specific questions or need assistance with the return process, please don't hesitate to reach out to us directly. We appreciate your patience and understanding as we work to make things right. Regards JacketsByT

Response from JacketsbyTFeb 28, 2024

We apologize for the inconvenience you've experienced. Rest assured, we are committed to resolving this issue promptly. We are ready to assist you in returning the jackets and processing a refund. Please let us know the best way to proceed, and we will ensure that the return process is smooth and efficient. Thank you for your patience and understanding. Regards, JacketsByT