Ivy RxReviews of ivyrx.com

Response from Ivy RxJul 24, 2025

We love to hear that! Fast, easy, and effective is exactly what we’re going for. Please let us know how we can further assist you!

Response from Ivy RxJul 24, 2025

Thank you for sharing your experience. We apologize for the initial delay and truly appreciate your patience. We're glad to hear the instructions were clear and that you're already into your third week. It’s great to know you're feeling confident moving forward. We're excited to support you into your second month and beyond. Please let us know how we can further assist you.

Response from Ivy RxJul 24, 2025

Thank you so much for your kind words. We're truly grateful you felt safe, supported, and well cared for throughout your experience. Your trust means everything to us, and we appreciate you sharing Ivy with others. Please let us know how we can further assist you.

Response from Ivy RxJul 24, 2025

Thank you for the wonderful feedback. We're so glad to hear your experience with Ivy has been reliable, easy, and fast. That’s exactly what we strive for. Please let us know how we can further assist you!

Response from Ivy RxJul 24, 2025

Thank you for your kind words. We're so glad our reminders, communication, and support have made a difference for you. Our team is always here to help, even after hours, and we truly appreciate your trust. Please let us know how we can further assist you!

Response from Ivy RxJul 24, 2025

Thank you for your kind words. We’re so glad to hear our team has been helpful and that your tirzepatide order arrived quickly. It means a lot to know you’re having a positive experience. Please let us know how we can further assist you!

Response from Ivy RxFeb 4, 2025

Hi, we sincerely apologize for your experience and if you felt that way. You can reach out to our customer support through our website without having to order the product. Regarding the charge, you might have been referring to the preauthorization hold that was placed on your card right after you placed payment details. This is not a charge but a hold placed by your card provider to make sure that the payment details provided is correct. We can usually cancel orders before the prescription is approved. We care about our customers so much, that it can be reflected in most of our reviews. We believe this is an isolated case, and have requested for your information through Trustpilot to be able to resolve your concern. Thank you for providing your details. We were able to check the records which show that you were indeed charged within 5 minutes because the doctors approved your prescription a few mins after you finished the medical questionnaire. The pharmacy then started to process your prescription. It was then sent to UPS for delivery. By the time you have sent the request for cancellation which is 1 day after, the order was already with UPS. Hence, we could no longer cancel since it was already in transit. We have reached out to you to check on how best to resolve your concern.