Anthony
Very undependable
Very undependable. If and once you receive your order you will begin a treatment plan laid out by the doctor and all of a sudden your orders will stop arriving. When you speak with support they act confused before they start denying you ever had a script. Its just not safe or a good idea to start their programs when you cant depend on be able to keep up the maintenance. after a while they will send you a link saying they don't see you in the system and you need to do a consult and start all over again just to stall you out. Their doctors write you six months worth of scripts even on the monthly plan. So each month they just fill the next and ship it. This is all viewable on your accounts page when you login. All the scripts, the doctors treatment plan month by month and dose by dose, along with your past and future shipment and billing dates. Yet there support team still has the audacity to tell you they don't see where you were apart of a treatment plan. All this due to their lack of organization and efficiency. Instead of saying we are running behind they stall you out and have you taking prescribed meds that they cant deliver so all the risk is on you. You have no way of knowing how starting and stopping those scripts are going to affect you.
Response from Ivy RxApr 10, 2025
Hi Anthony, thank you for writing a review we will make sure to improve our interface to avoid confusion. We do have customer supports to explain how our system works. Upon checking, our team has already reached out and resolved your concern.