Amaha S.
On May 24
On May 24, 2025, I placed an order with Ivy RX and was charged $360 immediately, even though they claim payment isn’t collected until after approval. That’s misleading. They created a shipping label, but the package was never handed off to UPS. After days of back and forth—and no clear answers—I was finally told they couldn’t guarantee when the order would ship. So I cancelled the order myself and requested a refund. Their response? A vague note saying my refund request had been “forwarded to accounting” and I’d get an update once they reviewed it. That was more than a week ago, and I’ve heard nothing since. I’ve followed up by email. I’ve called. Nothing. No refund. No accountability. What’s worse: I went with another company and had a smooth experience—medication delivered on time, no issues, no excuses. Ivy RX is clearly the outlier. This company does not value customer time, money, or trust. I will be sharing this experience on: BBB Trustpilot FTC Ripoff Report Google Reviews Yelp If you’re considering using Ivy RX, think twice. There are far better, more professional options out there.