OldGoat
I had an issue with a shipment and have…
I had an issue with a shipment and have tried or days to get in contact with support. I submitted a ticket with no reply. Their technical support is nonexistent.

Weight Loss & Longevity Care. Online. Get started Ivy Rx is an online telehealth provider offering prescription GLP-1 weight-loss medication (semaglutide and tirzepatide), longevity therapies, and physician-prescribed supplements - delivered without insurance through U.S.-licensed clinicians and FDA-registered pharmacies. Founded in 2023, licensed in all 50 states. What Ivy Rx offers GLP-1 weight-loss treatmentSemaglutide and tirzepatide (compounded), plus GLP-1 microdosing protocols. Longevity & performance therapiesPeptides (Sermorelin, Tesamorelin), NAD+, Glutathione, and additional supplements. ShippingFree, discreet delivery from an FDA-registered pharmacy, arriving in 2-3 business days. SupportMessage a licensed care team member directly, with responses typically within 1 hour. TrackingManage your treatment plan and monitor progress through the Ivy Rx patient portal and mobile app. Get started How it works: Every plan is built around your specific goals and monitored by your care team throughout treatment. 1 Complete an online questionnaireAnswer a few questions about your health, lifestyle, and goals. 2 Clinician reviews your infoYour information is reviewed by one of our clinicians the very same day. 3 Prescription approvalIf approved, your prescription is filled and shipped to you fast and free. Ready to get started? Get prescription-grade weight loss and longevity care, online, without the stress. Get started
Ivy Rx (ivyrx.com) has 5,562 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Personal Care · Orlando, Florida
Excellent

Personal Care · Sarasota, Florida
Excellent

Personal Care · Palm Harbor, Florida
Excellent

Personal Care · Fort Lauderdale, Florida
Excellent
5,562 approved reviews, newest moderated first
OldGoat
I had an issue with a shipment and have tried or days to get in contact with support. I submitted a ticket with no reply. Their technical support is nonexistent.
customer
They processed payment for my shipment on June 13th. I am completely out of medicine and it hasnt even shipped yet.
Wendy W.
My experience with Ivy Rx has been wonderful! Their customer service team has always been there for me when I've had questions, the Dr's have always gotten back with me when I've sought answers and best of all I'm continuing to lose weight safely!! Also, it's important to note that every prescription comes with detailed online instructions; how to administer the medication, possible side effects and clear, concise dosage info. I have been so pleased. Thank you Ivy Rx!!
Response from Ivy RxJun 26, 2025
Thank you so much for your kind words. We’re truly grateful for the opportunity to support you on your health journey. It means a lot to hear that you’ve felt supported by our customer service team and providers. Responsiveness, Understanding, and Safety are at the heart of everything we do. We're especially glad to hear you're seeing progress and that our resources have been helpful along the way. Your trust in Ivy means the world to us. Please let us know how we can further assist you!
Emm B.
I have only been working with Ivy RX for a short period of time but as of right now everything has been going smoothly.
Response from Ivy RxJun 26, 2025
Thank you for sharing your experience. We’re so glad to hear that things have been going smoothly so far. Even in the early stages, we want you to feel fully supported every step of the way. Please know that we’re here for you and always ready to answer any questions that come up. Please let us know how we can further assist you!
Customer
John from their support team gave me one on one service like most companies cannot anymore. I had a personal reason my treatment could not be delivered to my home at the normal time. He gave me great timelines and realistic expectations of when the product may or may not get there. Just help me resolve an issue quickly, and within hours of personal email back-and-forth. I really appreciate their personal service.
Response from Ivy RxJun 26, 2025
Thank you so much for sharing this. We’re incredibly proud of the care and attention John provided. Being responsive and understanding of personal circumstances is something we take seriously, and we’re so glad he was able to support you with clear communication and timely help. Your experience reflects exactly what we aim for—genuine, one-on-one support you can count on. We truly appreciate your kind words. Please let us know how we can further assist you!
David A.
It's funny how I keep getting requests to review the product when I've been waiting more than a month for my latest batch. You took my money, cashed the check, and then - $1000 later - I'm still waiting, even though I called your team and told them I needed it sent sooner. You replied "we'll send it right out!"... that was three weeks ago, with no updates. I said you really don't want my review till I get my refill... but you keep sending review requests, so here it is. IVY RX is quick to take your money, but it takes 3 to 4 days to reply back to messages, and then more than three to four weeks to get product. Finishing one period of treatment does no good if it takes more than a month to get the next batch after the first runs out. The only reason I didn't give it just 1 star is because the product actually works... Assuming you can ever get the product delivered. Communication is crap and follow through is worse. But the product works.
Sarah
They are up with the latest health & wellness supplements. 🙌 Responding back to messages in a good timeframe. Shipping sometimes a little behind.
Response from Ivy RxJun 26, 2025
Thank you for your kind words and thoughtful feedback. We’re glad to hear you’ve found value in our supplement offerings and timely communication. Staying current and being responsive are top priorities for us. We also appreciate you pointing out the shipping delays. While we aim to get everything out as quickly as possible, we are always working on improving that experience. Your trust means a lot to us. Please let us know how we can further assist you!
Monica
I have been waiting on my next dose and I have no medication left. Tonight is the night I should start the next level and have not been able to get in touch with anyone other than them sending a tracking code. I feel like I will be sick now that it was not sent. They made sure to take my payment but did not send the medication.