Darcy C.
Untrustworthy!
I chose Ivy bc the price was reasonable, and reviews seemed ok. I had scrupulously researched providers online and chose Ivy. I bought a 6 month plan. I received the first three months after some back and forth, but the formula seemed to work. The 2nd shipment is a different story. I had to prompt them for my 2nd shipment, which arrived one day before I needed it, in a small bubble envelope, wrapped in a dead cold wrap! The two vial are supposed to be different strengths but are not, and it is not clear from labeling if I should use either one. They are aware, and have assured me that a clinician would get right back to me, which was three days ago. I have missed my shot, and still no word about this issue from them. Customer service is non existent, and am considering asking for my money back. They are horrible communicators and don’t care on bit about my wellbeing.
Response from Ivy RxAug 13, 2025
Hi Darcy, we sincerely apologize for the changes you have experienced. We have previously added new members in the customer support team and based on your feedback we have to improve the training provided. If your concern has not yet been resolved, we have requested for your information to make things right for you. We hope you can give us a chance.




