Jennifer W.
I wanted to thank you for your great customer service and fast response
I wanted to thank you for your great service. Today I received my first medication to try, and unfortunately I live in Arizona, so when my shipment was received, the ice packs were completely melted and were very hot, as was the vial of medication. I reached out to customer service and I heard back from Carl, he was quick to offer a re shipment of the medication or a refund, I opted for a re shipment, as I really want to try this and give it a shot. Thank you so much Carl, you were easy to deal with and you were concerned about the hot medication I received. I truly appreciate your fast response and help with this matter. I look forward to progress from here.
Response from Ivy RxSep 8, 2025
Thank you so much for sharing your experience with us. We’re sorry to hear about the condition of your initial shipment and completely understand how frustrating that must have been, especially with the Arizona heat. We’re so glad Carl was able to respond quickly and offer a solution that gave you peace of mind. Your trust means a lot to us, and we’re excited to support you as you move forward on your journey. Please know we’re always here if you need anything along the way.