Starlyn M.
Misrepresented
Fast delivery. Great customer service, very responsive. I had ordered 3 different products over the last month. However, all of the prescriptuons came from different pharmacies, each pharmacy was located in a different state. Photos on Ivy Rx website depict vials clearly representing products are from Ivy Rx. These vials weren't as represented and were not from Ivy RX In addition, prescriptions did not have standard labeling, which would include auxillary lables stating storage requirements. These 2 things make me question what I recieved.
Response from Ivy RxSep 24, 2025
Thank you for taking the time to share such detailed feedback. We are glad to hear you experienced fast delivery and responsive service, but we are truly sorry for the confusion and concern caused by the packaging and labeling of your prescriptions. Your trust and safety are our top priorities, and we take these matters very seriously. Because we work with a network of licensed pharmacies, prescriptions can come from different locations, which is why you noticed variation in the vials and labels. We understand how this can be unsettling, especially when it is not clearly explained upfront. Our team will review this experience carefully to ensure we improve both communication and consistency. Please reach out to our support team directly so we can confirm every detail of your prescriptions and provide clarity and peace of mind. We are always here to help and want you to feel completely confident in your care.