Ivy RxReviews of ivyrx.com

Response from Ivy RxDec 18, 2025

Thank you so much for sharing this and for taking the time to explain your experience. We are really glad our team was able to respond quickly, handle the cancellation smoothly, and process your refund without delay, especially given the change in your health status. Being understanding, responsive, and professional in moments like that is very important to us, and it means a lot to know Isiah made you feel supported and cared for. We truly appreciate your trust and look forward to being here for you whenever you are ready to start again.

Response from Ivy RxDec 18, 2025

Hi Nicole, we sincerely apologize for your experience. Team IVY will reach out to you to check on this matter. We hope that we can make things right for you.

Response from Ivy RxDec 18, 2025

Thank you so much for sharing this and for recognizing DJ. We are really glad to hear he was friendly, efficient, and able to help resolve your issue, as being responsive and supportive is very important to us. It means a lot to know you felt well taken care of, and we truly appreciate your trust. We are always here if you need anything else.

Response from Ivy RxDec 18, 2025

Hi Barbie, We apologize for your experience. We have requested for your information through trustpilot to check on your concern.

Response from Ivy RxDec 18, 2025

Thank you so much for sharing this and for recognizing Vinnie. We are really glad he was able to help clear things up with clear, supportive communication and without judgment, as understanding and respect are very important to us. It means a lot to know you felt comfortable and well supported, even in a moment that could have felt stressful. We truly appreciate your trust and are always here if you need anything else.

Response from Ivy RxDec 18, 2025

Thank you for sharing your experience with us. We understand how frustrating delays can be, especially around the holidays, and we are really glad JAE P was able to step in quickly, expedite your order, and provide same day tracking to help turn things around. Being responsive and keeping you informed is very important to us, and it means a lot to know you felt supported when you reached out. We truly appreciate your trust and are hopeful your package arrives soon. Please do not hesitate to reach out if you need anything else.

Response from Ivy RxDec 18, 2025

Thank you so much for sharing this and for calling out your experience with us. We are really glad everything was handled smoothly from start to finish, especially when the duplicate charge happened, and that Rosette was able to speak with you directly, resolve the issue, and follow up with clear confirmation. Being able to connect with a real person, feel understood, and quickly fix a problem is very important to us, and it means a lot to know that responsiveness and transparency made a difference for you. We truly appreciate your trust and are always here if you need anything else.

Response from Ivy RxDec 18, 2025

Thank you so much for sharing this and for recognizing Isiah. We are really glad to hear he handled your concerns so well and helped ensure everything was resolved, as being responsive and understanding is very important to us. It means a lot to know you are seeing great results and feel confident in our products and customer service. We truly appreciate your recommendation and your trust, and we are always here if you need anything else.