Shawn A.
False information was provided.
The product was shipped in an insulated container with sticks inside, assuming these sticks were at one time frozen? The presentation of the package was great. The importance of keeping the product chilled seems to be very clear to them… or does it?? When received, the NAD+ was at room temperature, at best. Took 4 attempts to try to cancel the membership or for the company to ship a chilled one. This is all Due to the fact that the product is not as effective when exposed to non-chilled environments (IVY Dr. confirmed this). My money was just as effective when they received it as it was when I sent it, should the customer get the same courtesy? I’m not familiar with their QC, but it’s obviously not as high of a priority as marketing or packaging. Assuming it would cost less to ship the product overnight or next day then the amazing packaging. Other options, ship with dry ice, or ship unmixed. What really made me VERY concerned is when a support representative informed me that the pharmacy makes your NAD+ special so it can withstand warm environments for shipping. This was absolutely absurd that this was sent to me in an email, because it’s obviously not true. Definitely a liability on their part. I requested a formal document showing this new evolutionary finding, but no documentation exists. This is where they finally cancelled my membership. Let’s see if they reimburse me my subscription money back. Oh, I have to pay for the warm NAD+. Apparently getting refunded for that is not an option, even when I told them I can ship it back. But, because of their lack of QC it may be beneficial to the population that I don’t send it back for them just to send it to someone else. Me paying for a bottle that’ll end up in the garbage is way better than someone paying / using (at the time they receive it) ineffective NAD+. If I don’t get reimbursed, I’m coping and pasting this on every site and platform I can review this company. Mainly because of the flat out false information about their product being able to withstand warm environments due to a certain pharmacy that makes their product special. Disgusting. Show me proof, and I’ll remove this review.
Response from Ivy RxJun 15, 2026
Thank you for sharing this detailed feedback. We’re sorry for the frustration this caused and appreciate the opportunity to clarify. We take Transparency, Safety, and Trustworthiness seriously in how we handle product storage and shipping, and our pharmacy follows strict stability and handling guidelines that may allow certain formulations to ship without refrigeration when supported by data. We understand your concerns about NAD+ and the communication you received. We’d like the chance to review your specific order and support interactions so we can provide clear documentation and address what happened. We also want to review your membership cancellation and refund concerns to ensure everything was handled correctly. Our team will review this and follow up with you directly.