Ivy RxReviews of ivyrx.com

Response from Ivy RxJul 9, 2026

Thank you so much for sharing your experience! We truly appreciate your patience and understanding while waiting for a response. We’re glad to hear Jan was considerate of your time, kept you informed throughout the process, and was able to provide the information you needed regarding your credit. At Ivy Rx, we prioritize Responsiveness, Understanding, Transparency, Safety, and Trustworthiness to ensure every patient feels supported and informed. We appreciate your feedback and are always here if you need anything.

Response from Ivy RxJul 9, 2026

Thank you for sharing your feedback. We understand your concern regarding how your medication arrived and why the packaging would be concerning, especially when you were expecting temperature-controlled shipping. We want to assure you that our medications are shipped with proper packaging designed to maintain stability during transit. Ice packs may arrive warm depending on the duration and conditions of shipping, and this does not necessarily indicate that the medication was compromised. That said, we understand your concerns about the missing thermal container and will have our team review your shipment details to further assist you. Someone from our team will be reaching out to you shortly to address your concerns and provide additional support. Thank you for bringing this to our attention.

Response from Ivy RxJul 9, 2026

Thank you so much for sharing your experience! We’re thrilled to hear about your progress and that you’ve been able to lose almost 50 lbs comfortably while feeling more energized and happy with your results. Congratulations on this amazing milestone! We truly appreciate your recommendation and are grateful to be part of your journey. At Ivy Rx, we prioritize Responsiveness, Understanding, Transparency, Safety, and Trustworthiness to ensure every patient feels supported along the way. We’re always here if you need anything.

Response from Ivy RxJul 9, 2026

Thank you so much for your feedback! We’re glad to hear ARD was great and helped put you at ease. At Ivy Rx, we prioritize Responsiveness, Understanding, Transparency, Safety, and Trustworthiness to ensure every patient feels supported and cared for. We truly appreciate you sharing your experience, and we’re always here if you need anything.

Response from Ivy RxJul 9, 2026

Thank you so much for your feedback! We’re glad to hear Noelle was communicative, responsive, and provided such a great experience. At Ivy Rx, we prioritize Responsiveness, Understanding, Transparency, Safety, and Trustworthiness to ensure every patient feels supported and valued. We truly appreciate you sharing this, and we’re always here if you need anything.

Response from Ivy RxJul 9, 2026

Thank you so much for your kind feedback! We’re glad to hear Rosette was super kind and helpful, and that her quick responses and follow-through made you feel well taken care of. At Ivy Rx, we prioritize Responsiveness, Understanding, Transparency, Safety, and Trustworthiness to ensure every patient feels supported throughout their experience. We truly appreciate you sharing this, and we’re always here if you need anything.

Response from Ivy RxJul 8, 2026

Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced regarding your prescription, cancellation request, and communication with our team. We understand how concerning it can be to receive a medication order that you believe was not the right fit and to feel that your cancellation request was not properly addressed. Your concerns regarding the shipment and billing have been noted, and we want to make sure this is reviewed thoroughly. Someone from our team will be reaching out to you shortly to review your account, address your concerns, and assist with the next steps. We appreciate you bringing this to our attention and giving us the opportunity to help resolve this matter.

Response from Ivy RxJul 8, 2026

Thank you for sharing your feedback. We sincerely apologize for the delay you experienced when trying to connect with our customer support team. We understand how frustrating it can be to reach out for assistance and not receive a timely response. Your time is valuable, and we appreciate you bringing this to our attention. Someone from our team will be reaching out to you shortly to further assist and make sure your concerns are addressed. Thank you for your patience and for giving us the opportunity to improve your experience.