Vanessa C.
I received the wrong additive in my…
I received the wrong additive in my vials. I informed them of their big mistake. They requested a picture as proof the picture was sent. They acknowledged the mistake and said they will ship the correct vials. Well, it’s been a month and I have yet to receive the correct order. I have sent messages via chat and they only say they will get back to me and are on it. It’s been an entire month! I do not recommend this company. I’m also a new customer and their service is horrible.
Response from Ivy RxAug 4, 2026
Thank you for sharing your feedback. We’re truly sorry to hear about the delay and frustration you experienced regarding the incorrect additive in your medication and the replacement shipment. We understand how disappointing it can be to wait for a resolution after already providing the requested information. This is not the experience we want for our patients, and we appreciate you bringing this to our attention. Someone from our team will be reaching out to you shortly to review your concern, check the status of your replacement order, and provide further assistance. Thank you for your patience and for giving us the opportunity to address this.




