Devon V.
Terrible, do not use them
I have been with them for two years now. At first it all went well. They seem to care about you as a person until you pay them to publish your book. My book had been edited to the bone as I was first with a traditional publisher. A friend of mine purchased the book and informed me that there were two chapter 19's. When I brought it to their attention, at first they wanted me to pay to have it re formatted. I objected and made them aware the book was in a perfected state when I handed it over. Then my mama passed away and left me some money. I decided to spend 5 grand of it on marketing my book. I was told the marketing package would include social media. I forked over the 5 grand and then come to find out it was one measly little picture, tiny at that, in a Publishers Weekly magazine. When I called to complain and said I was lied to, that they told me it would feature Instagram and Facebook, they said no it was just the PW marketing package. Why would I pay 5 thousand dollars to market the book if it didn't involve social media at all!?!?! When I asked for my money back they guaranteed me that it would get more impressions than just that and I trusted them. They still won't give my money back. Now, a year later and absolutely nothing to show for the 5 grand I forked over to them, I am asking for a refund as I need that money back now, since it did me no good whatsoever and they won't budge. They have taken over 7 thousand dollars of mine in total and I have nothing to show for it. Then come to find out I only get 10% of my sales. My book has only made around $200 and I have only received $5 or so of it. It is ludicrous. I will be pulling both novels from them as soon as Monday comes around again and I can speak with someone, hopefully it is someone in America, but that has been non existent as of late. Do not publish with them. It is a waste of money and they only want that, money. They could care less about you as a person or an author.