AppleReviews of itunes.com

Programma pesantissimo! Si blocca di continuo!! Alla faccia della “superiorità della mela” mah… visualizzo 2,34 euro di credito,scarico brano per euro 1,29 e non lo scarica! Però il credito diventa 1.05… ok contatto l’assistenza e dopo 55 minuti al telefono mi rispondono che ho sbagliato io non avendo credito sufficiente,deluso abbondantemente.

Card is useless in most stores

Who else has been charged by Apple for products they did not subscribe to? They have charged me more than 2000 Euros over 3 months for products I did not subscribe to and they don not refund me. They have promised to send me the money back within 30 days and I still do not have the money after more than 5 weeks. I have contacted them several times and every time I end up with another employee, I have to explain the whole thing again and then nothing happens. I have seen that lots of clients have the same issue and I am wondering if that might be a scheme of them... Over the whole planet they make a fortune with that and it is extremely difficult to get the money back. I am about to get my lawyer involved and post it on social media to create and awareness for this problem. Anybody else who is in this situation?

Duolingo language app not working with IOS 16. I have used Apple equipment for many's a year and so do my family and have been very satisfied with the company up till recently. I use Duolingo app daily to learn Spanish purchased about 6 months ago. When apple upgraded to IOS16 a important part of the app stopped working This was to do with speech recognition. I initially took my complaint to Duolingo the 3rd party provider who finally after 14 emails admitted there was a fault with it running under IOS 16 ! They suggested I apply for a refund from Apple . Apple after many communications admitted that there was a fault but could not refund me because they do not refund an app after 60days use! This is a totally unacceptable situation as it means the consumer has no right to any compensation for a faulty product over this very short period of time. Apple are the ones holding the purse strings here and filling their pockets by allowing faulty products to be sold on their App Store ( currently there is no warning on the store telling people about this known fault with Duolingo) I would have accepted a partial refund for the remaining time left on the app which would be fair. However I feel strongly that European consumer protection should extend to 1 year as is already in place with their hardware. Needless to say this sour taste in my mouth will reflect when I don't purchase any more Apple products in the future .... Apple you need to look to serving your customers better

Apple with all their devices which need Itunes.. Itunes is worst program i used in my life , never ever buying new iphone in my life , iphone got in restore mode and i need to restore it with itunes , when i try to do this program says itunes needs to be updated to latest version , but when i try to update, it says its already latest version of itunes.. worst experience ..

To the ITunes who declined my request for a refund I read your response and I’m asking for the monies to be refunded to my account to my account I told you there is a functional bug with one of their games and the coins I purchased was a waste of money. I’m owed £6.99 x 2 equals £13.98 I look forward to hearing from you soon Regard

Nice interface, you can quickly make a purchase. Very good support service. I liked everything.

Totally unable to get though to a customer support person. Too focussed on not having to spend money on employing staff to deal with customer queries. SO (!!!) frustrating to use when you have a general query that doesn't fit within the 'check box' designated options.