ItsHot.com Diamond Jewelry & WatchesReviews of itshot.com

Response from ItsHot.com Diamond Jewelry & WatchesDec 20, 2024

This is a repeat of the review for the same watch/experience. We are not using "bad quality parts". The watch you purchased we clearly stated in the listing that bezel and dial in the watch are aftermarket, but that does not make the watch "fake". Rolex dealer will declare a watch fake if it has any aftermarket parts, even if those have no influence on the watch movement and functionality. Now if you purchase a Mercedes which had rims, tires, wipers, even seats redone by not Mercedes to make it nicer, but the body, engine and all major parts are the same, does it mean you have a fake Mercedes? No, right? Same logic here. We have been in business for 20 years now, with actual location in NYC which you can visit and view, test and purchase products in person. We are New York registered business. Had we done a single scam in all these years in business we would long be closed. So we are a real business, information on your item purchased was clearly stated in the listing. And you could have returned the watch without problems within 30 days of receiving it, as long as it was in original condition.

Response from ItsHot.com Diamond Jewelry & WatchesJun 2, 2024

This is actually a fraudster who tried to place the order using financing program, was declined by Acima and by Affirm and left this review. He did try to purchase a black diamond eternity band from us, but his payment never went though so the ring was never shipped.

Response from ItsHot.com Diamond Jewelry & WatchesOct 5, 2023

Very sorry about the mistake. Looked into the matter and there are no excuses here that we can provide, I would like to clarify what happened: the original salesperson did properly take the order though and put notes on it to customize the bail of the pendant to fit 9mm rope chain, but when the pendant came in, she was on vacation, so another sales person took over the order and didn't review the notes prior to shipping the pendant. Unfortunately (or fortunately) we still have humans working, not robots, and although we have procedures in place to find such mistakes and correct them prior to shipping, and constantly working to improve these procedures, in this case the mistake was made not just by one person but by two: our jeweler when he was making the pendant, and the sales person who took over the original one to assist you with pendant and ship it. Not sure what $50 you are referring to for shipping in your review though. As I reviewed the communication, the representative who you spoke with did apologize for the mistake and is providing you with prepaid shipping label where you would not have to pay anything to ship the pendant to us to adjust the bail (both shipping and adjustment will be done for free). We understand your frustration with waiting for the pendant and it not fitting the chain and again are sorry about the mistake, issue was escalated to management and we will make sure such mistakes won't happen again.

Response from ItsHot.com Diamond Jewelry & WatchesSep 13, 2023

Thank you for your review. Great to hear you are happy with the item and very sorry about lack of email support you are reporting, we will definitely look into why the emails were not promptly responded and work on improving this side of our customer support.