ItsHot.com Diamond Jewelry & WatchesReviews of itshot.com

Response from ItsHot.com Diamond Jewelry & WatchesMay 12, 2026

Sorry you are not happy with the item. I see you purchased a men's diamond bracelet for $500. We provide great values, and at $500 the bracelet provides a great value, but it is definitely not the same as a $5,000 one. Please contact us and you can return your item for a full refund, exchange it for a higher end bracelet (we have over 20,000 items ranging from under $500 to over $100k) or we will be happy to work with you to even create a custom bracelet to your exact specifications (we specialize in custom orders, so anything is possible with our team, any design you have in mind, with any type and quality of diamonds or gemstones).

Response from ItsHot.com Diamond Jewelry & WatchesOct 31, 2025

We are very sorry about the box, but we warn our clients not to accept damaged boxes from FedEx. No, lets not come up with theories but stick to facts please: 1. FedEx does not reject claims because of how item was packaged (they do not know it, nor do they care how the item was packaged inside the outer box). They rejected the claim because although the package (outer box) showed clear signs of damage at delivery time, it was accepted and it is not possible to put a value on the damage to the watch box since watch is not damaged. 2. we have been selling online and shipping international packages since 2005 (for 20 years now), so we do know how to package a watch (in the watch is not damaged as you stated while the outer box was practically destroyed and watch box has just some damage). I do see from notes we did try to do our best to assist as soon as you contacted us and filed a claim with FedEx right away. The problem is at this point it is impossible to get FedEx to admit their fault and claim the insurance on the damaged box. We also can not do any compensation as we are not getting anything from the insurance company, and it is impossible to put a value on the some damage to the Cartier box (which is still functional) while the watch was not damaged at all. So if FedEx tries to deliver a visibly damaged package please do not accept it (we ship all our packages fully insured, with delivery confirmation, so they won't just leave package outside, customers always have a chance to inspect the box), or at the very least open it right in front of delivery person to inspect if everything inside the package is in proper condition.

Response from ItsHot.com Diamond Jewelry & WatchesSep 21, 2022

Very sorry but we can not even answer and help you here as we are not sure what do you mean by "how the product fits". We respond to all inquiries within 1 business day. Could you please provide your order number and more explanation on what you would like help with? We would defiantly be happy to assist.

Response from ItsHot.com Diamond Jewelry & WatchesFeb 26, 2021

We ship all packages fully insured, with signature confirmation, that is why we are only able to offer free shipping on items selling for $150 or over, for items selling below $150 the shipping is $12.95.