ItsHot.com Diamond Jewelry & Watches Reviews | Read Customer Reviews of itshot.com

ItsHot.com Diamond Jewelry & Watches Reviews | Read Customer Reviews of itshot.com

ItsHot.com Diamond Jewelry & Watches reviews

329 approved reviews, newest moderated first

MARK G.
May 17, 2026
I want to thank IT’sHOT FOR their…customer service !!
I want to thank IT’sHOT FOR their service and working with me on my Payment for to not receiving the email, but made IT happen! And the Price was great for the watch!
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Kenneth
May 15, 2026
Very helpful customer support
Very helpful customer support. And beautiful products .
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Michael M.
May 14, 2026
Joan was very helpful in getting my…
Joan was very helpful in getting my order in time for leaving on a trip, a special occasion.
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Debra
May 14, 2026
Incorrect carat weight...
I first want to say that this was the FIFTH watch we have purchased here. I LOVE my watches. The 3 CARAT Montana was purchased for my Mother's Day. I currently have the black one and the mother of pearl and love them so much I wanted the blue one (yes, I love to match outfits). We ordered the blue one... When it arrived it was obviously much smaller, and I knew it was not the same 3 carat weight purchased before.. I compared it with the other two and as I suspected, it was much smaller. I took pictures and sent them to customer service. The difference was obvious. I had to pack the watch back up, take it to FedEX, and now I wait to see if the appropriate carat weight will be sent. It was really disappointing, particularly for Mother's Day, and I asked if they would overnight the replacement and I don't have a response yet. As I mentioned, this is my FIFTH purchase, and my daughter bought one, as well, so I have been very happy with previous purchases... I hope this is resolved. :(
Response from ItsHot.com Diamond Jewelry & WatchesMay 14, 2026
Thank you for being a valued customer and very sorry if a mistake was made with your last order. I see that we have provided you with a prepaid label already to exchange the watch, but we will definitely have our management look into it and addressed immediately.
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Donald
May 12, 2026
I was right it’s not what I expected
I was right it’s not what I expected. The image looked better when I got it. It feels kind of cheaper so I’m not too happy but then I get you know.
Response from ItsHot.com Diamond Jewelry & WatchesMay 12, 2026
Sorry you are not happy with the item. I see you purchased a men's diamond bracelet for $500. We provide great values, and at $500 the bracelet provides a great value, but it is definitely not the same as a $5,000 one. Please contact us and you can return your item for a full refund, exchange it for a higher end bracelet (we have over 20,000 items ranging from under $500 to over $100k) or we will be happy to work with you to even create a custom bracelet to your exact specifications (we specialize in custom orders, so anything is possible with our team, any design you have in mind, with any type and quality of diamonds or gemstones).
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DiAngelo L.
May 10, 2026
I paid $150 extra for overnight…
I paid $150 extra for overnight delivery and haven’t received anything yet. Estimated delivery says 6/2 which would be almost a month out. Pretty ridiculous I paid $150 extra when I could just did the free shipping.
Response from ItsHot.com Diamond Jewelry & WatchesMay 10, 2026
When you are viewing our items we are clearly showing availability and earliest delivery dates for the items. Some items are in stock and can be shipped right away, some might need to be manufactured, some need to be sized, etc. So in that delivery date when you are viewing items manufacturing time is calculated if item is out of stock. When you select the shipping method (as you did for FedEx Overnight), you are paying for FedEx delivery, how fast your order will be delivered to you once order is shipped. So for example it takes a week to manufacture some item and you paid for overnight delivery, it means that we will still need a week to make the item, but you will receive on the next day once it is made and shipped. Sorry if it was confusing and hope it makes sense now.
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Phillip G.
May 9, 2026
Great service
Communicated well
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Theodore W.
May 7, 2026
I have deal with you guys for years…
I have deal with you guys for years before you guys are awesome and great The jewelry is nice i’ve been buying from you guys for at least eight years so I know I am getting good quality.
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