iTrip: The network of professional short-term rental managers. The iTrip team offers worry-free and affordable booking for vacation homes and short-term rentals in more than 100 destinations. Visit iTrip today to book your dream vacation!
iTrip (itrip.net) has 156 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Also known as
itrip.net
Website
itrip.net
Category
Real Estate
Location
Brentwood, Tennessee
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 68% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
iTrip Vacations was a breeze to work with, even offering an early check-in and a thoughtful welcome gift. They were quick to respond, and worked with us when we needed to make an alteration to our reservation. Highly recommend.
Response from iTripOct 12, 2021
We're so glad to hear you had a great experience and appreciate the 5 stars! Our property managers strive to provide memorable vacation rentals paired with personalized care. We look forward to hosting again soon!
SA
Shawn A.
Week at Lake Travis
My family spent Spring Break at a vacation rental on Lake Travis and had a wonderful time. From the minute we made the reservation until we checked out, iTrip was responsive to all of our needs. They checked in on us during our stay, offered us an early check-in, and we were left a thoughtful gift basked.
Response from iTripOct 12, 2021
Thank you for the 5 stars and positive feedback. We hope you will come to Lake Travis again, and feel free to reach out if you need anything!
KB
Kimberly B.
Run!! House of Horrors in Charleston SC
Run!!! Worst vacation rental ever! So many issues with this home. Nothing as advertised, fraudulent advertisement. We stayed in Charlredon, SC the first week in June. The chairs where and couch was broken. The ceiling was leaking water from the recess light, we where terrified the house would burn down! the kitchen sink leaked and the refrigerator was missing shelves. Broken kitchen chairs, wood flooring was in the master bedroom. The house was filthy! Hairs, crumbs, trash, change, bugs all in the couch. Bugs and trash under the couch. The grill was rusty and had leaves all in it! This place!! Horrendous. THE OWNER would not come and address any issues. Very rude and unprofessional. He or she would not identify who they where and would only text, not call. They did offer for us to leave and they would refund us the nights we had not stayed. No offense to give us all our money back, or help with other logging. I only stayed because I had my elderly parents. House of Horrors, I only wish I could add my pictures! Run!!
Response from iTripOct 12, 2021
We could not allow a delivery into the home at 10:00am on the morning of check-in. We tried to explain that other guests were still in the home, and we could arrange for a delivery that afternoon (still in advance of the 4pm checkin). We tried calling several times that day, which was Memorial Day, but the calls would always go to voicemail.
We inspected the house before arrival and it was very clean. We were unaware of any issues with the couch prior to your arrival, and we asked for photos or more specific examples of what was wrong with the couch (as well as the other items mentioned), so we could know how to fix it.
We did offer to refund the remainder of your stay if you left, but you refused to leave and stayed the full trip as scheduled.
CH
Carina H.
Booked a vacation on lake Travis
Booked a vacation on lake Travis. We were in our way with confirmation in hand when they told us it had been cancelled and it was Airbnb’s fault. We called Airbnb who had no record of cancellation.
They took no accountability. Don’t book without alternate plans.
Response from iTripOct 12, 2021
As Carina mentioned, the reservation was confirmed at time of booking, however it was cancelled a day later and we did in fact send notice of the cancellation (unfortunately, the condo they booked had damage that made it unavailable). If we were able to attach photos/images, we would be able to show proof of cancellation. We DID apologize to her group, emphatically, and even offered a future stay (on us), however the person who made this reservation (Carina's Husband, we imagine) was hostile, used profanity with our Guest Services Director, and was belligerent when we spoke.
Our hope is that people will read ALL of the reviews about iTrip Austin and Lake Travis, so they can see that one of the consistent mentions is our commitment to customer service.
We regret that Carina had a bad experience, however to suggest that we did not communicate or apologize is simply inaccurate. We were quick to acknowledge and apologize for the inconvenience that the cancelled reservation may have caused.
AM
Amy
Would give ZERO stars if I could
Would give ZERO stars if I could. Contacted them about cancellation policy due to the State of Emergency declared in Florida if the pipeline wasn't brought back online. Their response:
"That's not true at all. Thank you."
Rude, ignorant and unprofessional! Book through another company!
Response from iTripOct 15, 2021
We're sorry if there was a miscommunication. Our cancellation policy is outlined in the rental agreement each guest signs upon booking. We also recommend travel insurance in case of emergency. Thank you.
AK
Andy K.
Don’t book with this place
Don’t book with this place. We booked a condo on the beach in February and now 1 month before we leave the owner canceled our trip.
Now guess what there’s no where to go in Gulf Shores, AL at least not on the beach.
Now we’re forced to cancel our vacation. Buyer beware!!!
Response from iTripOct 19, 2021
This particular building took a very hard hit during Hurricane Sally and the reopening of the building kept getting delayed. When the building opened, the owner was still responsible for updates, and supplies and contractors were and still are difficult to find. So in March, 3 months before the anticipated arrival (of June 2021), the guests were notified. The guest booked on March 10 for a June vacation, and we notified them on March 23 and offered a 100% refund. We also recommended a few rentals we had available.
PM
Pegeen M.
Pirate Queen Kure Beach NC
Pirate Queen Kure Beach NC
We were there for a small family reunion. With the hustle and bustle of being on vacation and excitement of seeing everyone, going through the rental house with a fine tooth comb was not on the top of our list the first day. You would expect it to be clean and ready for use. By the second day little things were noticed, but we did not think too much of them. For example the master bedroom comforter had multiple stains, the blender was crusted with the remnants of old drinks, two of the showers had sand in them that was certainly not ours since we had not even been to the beach at the time it was noticed. Towels in the bedroom on the first floor had make up stains on them and since it was my sons room and he does not use make up clearly they were stained prior to our arrival. Overall our stay was great since the house was a good fit for all of us and the location was excellent. We would not even have mentioned any of the cleanliness issues except now I am being charged for soiled linens! If we did soil linens I would not dispute the charges, but when you check in and linens are already soiled it is a problem!!! If renters are going to be charged for soiled linens then the house better be in EXCELLENT condition upon arrival! That was far from the case with this house. I would not recommend this house due to the fact that it is the renters responsibility to make sure the house is in the proper condition rather than the owners! As I said when you are on vacation anywhere but especially at the beach you just want to enjoy you stay and it should not be your responsibility to make sure there are no issues with the house that you could be charged for.
Response from iTripOct 27, 2021
We are glad you had a great stay and thought it was an excellent location. During your stay you mentioned everything was going well and the place was perfect. After your stay we saw how you damaged the linens and towels and left a mess and we told you there would be an extra fee for damages. You refused to pay and said you would write a bad review if charged. We thoroughly inspected the property prior to your stay, it was clean for your family reunion. This is a very unfair review for a home that is well taken care of, has great reviews and never had these issues before.
HH
Heath H.
Don't give them your business
Do not use this company. Very unprofessional and their cancelation policy is shady at best.
Response from iTripOct 8, 2021
Our cancellation policy is clearly outlined in the rental agreement that guests sign during the booking process. Our policies may vary depending on the franchise location, and we are happy to provide the correct contact. Thank you.
