ItalicReviews of italic.com

Quick response to my need to change my address. Gives me confidence in your business as I try your products for the first time. Thank you

Prompt positive answer. Excellent customer service

I was very disappointed with Italic. I purchased a set of their "luxury" sheets and after 6 months holes started to appear on the fitted sheet. When I contacted customer service to discuss the matter, they said they would offer a $25 account credit. Unfortunately, they don't sell individual sheets. So now I can spend $400 to replace one fitted sheet that was their defective merchandise.

Bold membership is a complete scam. I emailed customer service dozens of times about problems applying my monthly credits and they never resolved them. They just kept gaslighting me. Don't waste your money!

I ordered a digital gift card and never received the card. My credit card was charged immediately. So far I have contacted their customer service 8 times with no resolution. I plan to dispute the charge with my credit card company and I’ll never order from Italic again.

I made a large purchase (diamond earrings) through Italic using Shop Pay, which always autofills my correct shipping and billing info. Somehow, Italic reversed them. I immediately reached out, but after long delays and unhelpful back-and-forth, they told me to fix it myself by paying UPS another $20 to change the delivery address. UPS now says they still can’t guarantee safe delivery to the new location. So I’ve lost time, money, and peace of mind—all because Italic mishandled my order. I’ve never had issues like this with any other Shop Pay purchase. Extremely disappointing customer service. Do not purchase from this business.

I had an issue with returning a product and customer service went out of their way to make things right and I very much appreciate that. They have really beautiful products, especially the towels, and I really love the candles as well. I look forward to buying many of the quality products this company offers in the near future.

I hate this company. They’re unethical. The return policy is in fine print. Other companies will disclose if an item is non returnable at some point during checkout. I was even charged a $1.98 “redo fee” to be able to return or exchange these items. However whenever I went to return the items due to the quality and fit being poor, they “denied my request” to return. Don’t purchase from them. I hope they go out of business. Wasted money on a cheaply made and overpriced product.