Issuetrak Reviews | Read Customer Reviews of issuetrak.com

IssuetrakReviews of issuetrak.com

4.5343 reviews
Internet & Software
200 Golden Oak Court, Suite 470, Virginia Beach, Virginia

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Issuetrak

About Issuetrak

Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!

Issuetrak (issuetrak.com) has 343 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: issuetrak.com
Website: issuetrak.com
Category: Internet & Software
Location: Virginia Beach, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 13% of reviews.
Latest: Most recent review: September 2019.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Issuetrak reviews

343 approved reviews, newest moderated first

customer
Apr 29, 2019
Great way to track and assign tasks for…
Great way to track and assign tasks for a company or a project.
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Daven B.
Apr 29, 2019
Great, but some room for improvement
Overall, I like the application... There are just some things that could be changed that would make using the application better. For instance, I would like the ability to use "Subtypes" in some areas and suppress them in other areas (currently enabled at the system-level, so to display Subtypes for one of our clients, I need to have blank Subtype dropdown menus shown to all other clients that do not use them. There also some small bugs that can be overcome or worked around. The responsiveness of Issuetrak support has been excellent.
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Kevin W.
Apr 29, 2019
I have been using Issuetrak for a year…
I have been using Issuetrak for a year and half now and have found it extremely helpful in tracking all the various issues related to school bus transportation. Since I am the only one in transportation department, having Issuetrak has saved me many hours in reporting and tracking of bus issues. Also, when I have had a question, their customer service has been quick to respond. I would highly recommend Issuetrak.
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Carlton I.
Apr 29, 2019
Very good software
Very good software. A little difficult to setup, but once running, it runs well.
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Monique H.
Apr 9, 2019
Staff is always helpful and pleasant
Staff is always helpful and pleasant, despite the time frame that it might take to resolve an issue.
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Ken A.
Apr 9, 2019
Just getting started
Just getting started, but the customer assistance has been great!!
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Andrew S.
Apr 9, 2019
Their support team is top notch
Their support team is top notch! If there is a problem they are super quick to troubleshoot and work through any issue you may have! 10/10 would recommend for issue tracking and Asset Management!
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Sukhjit K.
Mar 21, 2019
i really like its enhanced features and…
i really like its enhanced features and CS.
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