Issuetrak Reviews | Read Customer Reviews of issuetrak.com

IssuetrakReviews of issuetrak.com

4.5343 reviews
Internet & Software
200 Golden Oak Court, Suite 470, Virginia Beach, Virginia

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Issuetrak

About Issuetrak

Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!

Issuetrak (issuetrak.com) has 343 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: issuetrak.com
Website: issuetrak.com
Category: Internet & Software
Location: Virginia Beach, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 13% of reviews.
Latest: Most recent review: September 2019.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Issuetrak reviews

343 approved reviews, newest moderated first

Leigha B.
Jan 4, 2018
Helpful
Quick, efficient and helpful.
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KOwens
Dec 26, 2017
IssueTrak Support - Outstanding
Very helpful and knowledgeable about the way for you to maximize your results with their product! And can tell you what the tradeoffs are on their optional fields or how to best set up the product. This information was very helpful and makes the experience outstanding.
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Eric S.
Dec 22, 2017
IssueTrak is a good product that helps …
IssueTrak is a good product that helps us keep track of different requests from our clients. It allows us to assign requests to different members of our team and track the communications and time spent on the requests. The cloud product is reliable, and I only remember it going down once during office hours for about half an hour this year. The only issue is that ever since they migrated to AWS, posting notes takes much long than it used to. With the amount of requests we have to close at the end of the month, it can take over an hour just to close about a hundred requests.
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Jodi C.
Dec 20, 2017
I am still in training but Happy Customer so far!!!
I am still in training, but my trainer has been absolutely great. Can't wait to start using all of the features for our company, rather than just the basics we are now. It is user-friendly and has many features that are useful for us!
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Miss-Kate R.
Dec 5, 2017
Great product
Great product! Easy to use with a helpful technical staff!
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James
Dec 5, 2017
API support
I needed support with their API. The representative did not know the exact answer, but did not waste my time going through the standard playbook. My request was passed on to the development team and I was able to get assistance with my code.
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Bob S.
Dec 4, 2017
Issuetrak Review
Our company had recently upgraded to Issuetrak version 9.9.6. This is not the most current version of their software, but that is due to our company not meeting OS specifications for the newest version. Despite not having the latest version of their software, Issuetrak still supports our current version and has provided assistance for us numerous times. The Issuetrak software is very user friendly and extremely adaptable for numerous applications. We use it to log customer complaints, assign tasks and initiate document changes within our quality system.
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Bill S.
Dec 4, 2017
Issuetrak support is excellent
Issuetrak support is excellent. They dig into the problem encountered and work with you to get it resolved.
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