isolvedReviews of isolvedhcm.com

Extremely great customer support.

Overall, my experience with iSolved HCM has been positive, particularly when it comes to customer service, the staff, and the overall user experience. The support team and staff have been helpful, professional, and responsive when assistance was needed. I appreciate having knowledgeable people available to help address questions and work through issues. From a user experience standpoint, iSolved is generally intuitive and provides a good range of tools and features. The platform makes it convenient to access and manage important HR and payroll-related information in one place. That said, I would have given iSolved a higher rating if it weren't for some app glitches and errors I experienced throughout the year. At times, these issues made the experience frustrating and created additional steps or delays when trying to complete tasks. While the problems were not necessarily constant, their recurrence affected my overall impression of the platform. I would encourage iSolved to continue focusing on app stability, reducing technical errors, and improving consistency across the user experience. If those issues can be addressed, I believe iSolved has the potential to provide an even stronger and more reliable experience for its customers. Overall, I appreciate the quality of the staff and customer service and see a lot of value in the platform. With continued improvements to reliability and performance, I would be more inclined to give iSolved a higher rating in the future.

I have been using isolved for five years now, and I truly appreciate how attentive and responsive their customer support team is whenever an issue arises. They are always willing to help and make sure any questions or concerns are addressed in a timely manner

isolved’s customer service is great! Whenever I need a quick response, I use the SAM support chat, and it always responds quickly and gets me the help I need.

The customer service team assisted in having a new earnings code added with speed.

iSolved has so many tools and constantly working on improvements!

No words, cannot log in to my account. Asking all the codes, verifications at the end nothing working. Send us directly paystubs on email. We do not need third party companies. They don't deserve one star review.

When it works it is good. But if ANYTHING breaks its like looking for needle in a haystack to get support. When system issues occur, they simply stop answering their phones and set them to voicemail. Fridays are out the window, nobody is available. When you do leave a voicemail, you get a response days later.