isolvedReviews of isolvedhcm.com

Had this payroll company after they bought out my long-time prior payroll company. Customer service is abysmal and I wouldn't recommend for any size business.

Can't get any help. just trying to do simple things and they charged hundred of dollars a month DO NOT USE THIS COMPANY.

My experience with isolved has been very positive. It’s easy to use, helps streamline HR and payroll tasks, and makes managing employee information much more efficient.

This company doesn’t deserve a Star at all unless it’s in the negative side. By far the worst payroll platform I’ve dealt with in 30+ years of secular employment. They have zero technical support for the updated APP changes. No customer service/ technician worthy of working with. I call out folks by name and hold accountability. Joseph Dunlap isn’t knowledgeable enough to hold his role !

Crap product that is being forced on me! No customer support given to my employer or myself. No phone calls, just unhelpful emails and links that don't work. They want to conduct business completely online - cold and impersonal. The platform is impossible for the person who is too old for Snapchat but too young for Life Alert. I need human help not AI. Do your employees a favor and find a different payroll company.

They have a lot of the answers in the university. I always go there before getting in touch with our representative. I'm not very happy with Sam, it just says we have your question & someone will answer. The rep we used to have answered right away. Most of the customer service staff are very nice and get the solutions fast.

Isolved is always going above and beyond trying to simplify our tasks.

iSolved is a very comprehensive HCM platform that streamlines many workflows such as payroll, time off, and compliance. iSolved has provided a significant time savings so that we can work on other initiatives. It's very hands on and easy to use from an admin perspective and employee view alike. Our main customer service rep is wonderful but I do have some issues when my questions require Tier 2 support in getting to the right person but I will say that has been addressed and is actively being worked on.