Islanders OutfitterReviews of islandersoutfitter.com

Response from Islanders OutfitterJan 30, 2017

Aloha! We truly appreciate you taking the time to review our service. We are so very sorry to hear that you did not receive your package as expected. We have looked into your order information and see that the order was placed with Standard Shipping (3-7 business days) on Saturday, January 14 2017. Unfortunately, because this order was placed over the weekend, the package did not ship until the following business day on Monday, January 16 2017. We were able to successfully pull up the tracking information supplied by UPS, and do apologize for any trouble you experienced with trying to access your tracking information. Upon review of the tracking information, we were able to determine that the package was left at "front door" by UPS on Monday, January 23 2017. The delivery date does reflect an arrival 6 business days after the order was placed and does fall within our estimated delivery parameters. We truly apologize for the inconvenience you've faced with your order, and hope that in the future if you are unable to locate tracking information or are unsatisfied with your order for whatever reason, you will reach out to us. We are always happy to help whenever situations like this arise! We appreciate you taking the time to place this review, and do hope you have a great day ahead. Feedback Support IslandersOutfitter.com