Internal Revenue ServiceReviews of irs.gov

If I could leave no stars I would I hate these people playing with my money I been waiting for 3 months for a damn amended return it don’t take that long at all to get me my shit it’s goin to the same bank account I’m ready to leave an pay off my damn bills.

I think it’s really funny that there’s a prompt here before I start typing that says “what went wrong this time?” Because I whole heartedly believe that sums up the IRS PERFECTLY, what went wrong this time?? I was on hold for more than 3 hours!! Trying to solve ONE problem, and as soon as someone answers, they hang up! They’re so quick to send me a bill of what I owe them but when I’m trying to solve a problem to get my returns they drag their fck ing feet. Fck this organization, if ANY US company operated the way the IRS did, they’d be bankrupt in a WEEK.

I have faxed my forms to the irs two times now in over 2 weeks. And I have called to check on the paperwork that was told would take 7 days which is a damn lie. I called today and waited an hour and 28 min and was trying to make an apt in an office to get this ein number for my mom's estate and her life insurance and this nasty lady told me I could Fax them directly to her if i was in front of a fax. I told her ill go right now its 5 min down the road and she said she cant wait on hold. I told her im not putting you on hold im going now. I asked questions and ask for her manager to delay and I literally pulled up to the store I was going to fax the forms at and told her im going inside and she straight says no your not and disconnected the call. How trashy of a human are you to do that. I called back and waited another hour and 20 min and this lady said she cant help me and transferred me to another line. I was alone hold and the call disconnected again. So now im on hold waited again for someone to hopefully help me get this done since this will be the 3rd time I faxed forms to this trash place.

Despicable unprofessional, rogue representatives. The matter of which tax papers are treated when contacting is agency is horrendous. First and foremost the only way to can speak with someone is to chose an option that’s not even relevant to reason for your call. After waiting for over an hour to speak with someone regarding a 2021 amended return, I was told they couldn’t hear me clearly, once I adjusted the area I was in to be able to be heard clearly the individual asked how she can help me but never identified herself with her ID#. She appeared to be agitated because she couldn’t hear me very well at the start of the call. After explains the reason for my call, with agitation ahead states, “I can’t help you I’ll have to transfer you” & immediately forwarded my call. If anyone who is working & is unhappy with their current employment situation, please leave as soon as possible as I’m sure you nor the attitude will be missed. !!!Taxpayers deserve better as just trying to speak with someone isn’t an easy task.

Got a letter LTR 12c, which is a request for 1099 information. The letter said I could upload the information on its IRS website. Tried to upload for 10 minutes... just couldn't be done. Website needs major update.

According to the IRS website, an appointment is required to visit a local office. When I call the appointment number at (844) 545-5640 and state that my issue is non-receipt of my 2024 refund, the automated system says to call back, as they are not accepting appointments for this type of request. Are you serious? When I call the local number (954) 423-7300, I receive an automated message and am unable to speak with anyone as they don’t offer a caller the option to do so. What a joke!! Local appointments should be given for any issues, requests, or questions, regardless of the subject. In my 40+ years living in the USA, I have never witnessed an organization as ineffective and inefficient as the IRS. The IRS, including its phone system and customer service, needs to be completely overhauled by professionals who are not government employees. If I could give zero stars, I would!!

The WORST. HORRIBLE. CUSTOMER SERVICE IS EVEN WORSE THAN THE POST OFFICE! HORRENDOUS! ONE STAR IS TOO MANY!

I called the phone number 1-800-829-1040 I was on hold the first time for 42 minutes. Just to be put through to a person that could not help me. They sent me to another person which I waited on hold for for 45 minutes just to be hung up on. I tried to call back again and had to wait another 40 minutes just to be told you to call volume they could not accept my call at this time. This is absolutely ridiculous I filed my taxes the end of January and still have not received them. One W-2 one simple return, I cannot even get through to a person to find out what's going on because every time I get put on hold I get disconnected before I get to the next person. You guys seriously need to fix your system because this is ridiculous and I have never experienced such inability to handle a situation. Get it together IRS!!