Internal Revenue ServiceReviews of irs.gov

Something needs to be done about how rude, lazy, and disrespectful many of the IRS agents are on the phones. It is ridiculous. Some won't even give you the chance to explain the reason for the call.They just talk over you and act like children having temper tantrums. I don't think them being behind on their jobs is a reason to be rude to customers. After all, the money that we call about is legally ours, not theirs. If they can't handle the stresses of their job in a professional and courteous manner, they should consider making a career move. We are the ones being inconvenienced by them being lazy and not getting refunds out in a timely manner, having to hold for hours if you are lucky enough to actually get through to an agent, and having to put up with their disgraceful attitudes.

they're really taking their sweet a$$ time with refunds this year...

I love how the government will spam call you all day every day with robo calls but cant answer their own phones, their website tells you that they dont have correct info to check your account and there is no chat system in place to help you ive been trying to speak to an actual person in the IRS for months and all I get is the automated hanging up on me we legit pay the IRS with our taxes they cant even pay people to pick up the phone, why do we even pay them?

NOOOO stars!!! I sat on the phone waiting to speak to someone for over an hour smh. As soon as I started explaining the reason for my call I was hung up on by this Disrespectful, Unprofessional, Lazy Lady.. I'm furious and wish that there was a way that the "Internal Revenue Service" could find out who she was so they can fire her A**! What a shame. Why can I not speak with a live person that is not Rude,Ignorant, or lies???? I can not even check on my taxes, Address, Etc.. This is beyond ridiculous!! I have tried for weeks to have someone help me with no success smh. They need to get it together seriously! And either get more TSR's or TRAIN them better. Is this what our taxes go too, Disrespect and lies?? So over it! Someone needs to seriously fix these Issues and these unprofessional people that they have working for them. There is 0 reason why US Tax payers can not talk to someone about our Taxes, Address, Etc.... I'm So angry!!.

I've been trying to get info about my 2019 return---to no avail. Every time I've called I get a robot saying there are too many calls, try again another day. Today I called first thing in the morning and the robot said the wait time was 30 mins to an hour. That was progress (I thought). I waited 52 minutes, heard a loud screeching sound for at least a minute, and then was disconnected. INFURIATING.

My name is Myvon Taylor. I been trying to get in touch with someone in the examination department or the individual tax department about my 2019 amendment return but no one in IRS can help me. This been going on snice last year. I've been calling and calling. These fools have not send me a letter in the mail about what's going on and what they need from me. How the IRS suppose to help if the can"t respond or let me know what's going on. I need my damn money. Asap to much going on right now in the world. I need help and you asses can't release my money. It's sad that y'all can't give me the answer I need. Y'all really don't DESERVE 1 star. You guys is really sorry at what y'all do. Y'all not the only one working during the pandemic. It's just me and my daughter and I'm trying to do so much for her. But y'all want tell me why y'all holding my damn money that I can use to help me get ahead. Most of y'all get on the phone with attitude and don't try to help out. Smh just don't know what to anymore

Called today. Actually On hold again right now with tax advocate 1002043582 as she tried to send me to another department before assisting me. I was on hold 45 min then got thru to someone. Now im told i have to wait 120 days from 4/19 because my taxes are on hold for some reason. This is a scam completely i hate the IRS. I dont get my notices in the mail ever. Update I got my taxes yesterday

Honestly if I could rate a 0 I would. I filed my 2018 taxes last year with my 2019. Got my state back but the federal I am still waiting on. What is sad is I am still waiting on $5037 that they owe me. I filed last April 2020 and today it is June 2021. I called them last Friday to talk to someone and after an hour and a half of waiting on the phone I got to talk to someone. They asked if I could hold so they could look at my account. So of course I said yes and then a few minutes later I either got accidentally disconnected or hung up on. This is only the 2nd time I have been able to talk to a person since April of last year. I need this money to help my family. Called them this morning at 6:59 am and by 7am the que was already full and could not talk to anyone still. The frustration is REAL.