Internal Revenue ServiceReviews of irs.gov

IRS has by far the most disrespectful people working for them. Now someone used my SS # and filed for me. I had to end up mailing my return back. Long story short....I called gave them info waited another 2 months NOTHING!!!!! Now today I got time Im home and decided o call them The 1st rep picked up and goes "my name is not necessary, but my ID # is so and so" she said so fast I didn't even get to write it down. She then says "is this for payment or for a return" I said return, she just clicked the phone back to the automatic system and put me on hold again, mind you I was already on hold for 1 hr 23 minutes....now another 1 answered the phone , but this time the phone on her end was going in and out so I made her aware and automatically she gets an attitude. I say "Ms please understand I've now been holding for 2 hours so I'm frustrated and now your phone is going in and out" I'm not 100% sure what she was saying but all you hear is attitude she then puts me on hold and about 2 minutes she hangs up. Again had I owed the IRS money y'all would of been on my back and in my account deducting. YOU GUYS OWE ME SO WHY ALL THE ATTITUDE AND WHATS THE DAMN DELAY. I have not received no letters in the mail or NOTHING stating the delay. Get some respectful people with proper communication and less attitude to work. I'm a taxpayer I need to know what's going on. I can promise you if I was a white person or had it been a white person on the other end of the line he/she would of gotten the ultimate top tier respect. This is just so sad and if I didn't have to call trust me I WOULD NOT

So much for the Taxpayer Bill of Rights. The IRS has reached an all-time low. Speaks volumes for the current state of government affairs. Matters are not being resolved in an acceptable timeframe, agents are ruder than ever, and taxpayer assistance is totally lacking.

I just think it is unnaceptable that the I R S cant get themselves together and deliver our refunds in a timelymanner We would probably go to jail for that kind of behavior.Maybe we dont need the IRS 'they need to get their act together.They cant expect us to be responsible when they arent

What a circus! Nothing but clowns and 18th century practices. Nobody answers the phone. You get disconnected. What a joke!

I received a letter from the IRS requesting more information about the death of my wife and they are holding up my refund. I have tried to contact them by phone and all I get is a computer that hangs up. When I finally reached a human, she transferred me to another computer that hung up. As far as I am concerned, they can keep my refund because they are not worth my trouble. Worst system ever for customer service.

Too bad that IRS is controlled by the government look like the population don’t have any right con complaint about it. There is some institution that must be gone for good. What is the people right to appeal if there is not any solid customer support line where we as people can complain. I was on the phone for more than one hour not fair. Today all day I have trying to reach the IRS customer service number and look like no one is available call dropped off as soon I call because there is no one available. There is some gubernamental business that must be closed.

I wish I was able to make a kind response, but due to the automated call service Our IRS have in place. It makes reaching an actual human being virtually impossible! To make matters insulting, the Robot service that setup doesn’t even give you the option to speak with anyone by using the universal “0” If there is anyway someone can read this note. Please fix the automated system, or just hire a couple of switchboard operators. For you see, My last year of working before becoming disabled was November of 2019, & I filed and I was to be granted a return. Well, I just found out that a return was issued and then returned back to the IRS. I am in need of my return. Just imagined if it was you and you provided service and was never compensated for your work. Sincerely, Disabled Individual

Their GD automated service hung up on me both times saying that "they are not able to handle my call because of the high volume". They're dicking me with my stimulus payment because they only see one acct number. I doubt anyone from Google or IRS even read these. What kind of f**** answer is that? "Can't take my call due to high call volumes". You need to get rid of the automated bs. It doesn't work. Oh, the best part is it told me to call tomorrow. How about you call me tomorrow for wasting my time. Yet again.