Internal Revenue ServiceReviews of irs.gov

I had a question that was not answered on the website or through the website chat bot. I tried calling the help line FIVE times. Each time I waited about 20 minutes for the initial gatekeeper to transfer me and then I was disconnected after waiting for an additional 30 minutes. The first four gatekeepers attributed it to a heavy call load and said to keep trying. The last one was more honest. She said that they all work out of their homes and some don't have good internet/cellular connection. Really???? I then tried to schedule an appointment with the local office, but after waiting 30 minutes and finally reaching a real person I was told they are booked for the next 2.5 months and I can't schedule anything. What should I do? Try again later....

Irs is the worst nightmare that has happened to the United States of America. I just got yelled at by a representative who was supposed to help me. I was on hold for 4 hours. I spoke to 5 different representatives. The fourth person was a nightmare. He didn’t give me a name. He started yelling on the phone. It was put on hold for another two hours. Yet, still, my case was not resolved. How frustrating can it be? Irs will take all your money and make it impossible for you to reach them. How is this corporation fair to the people? Who are there working for?

Customer service at irs is horrible!!!!! Waited on the phone over 2 hrs and does the customer service representative do? Hung up, thanks. Improve and stop taking the people's money and doing nonsense with it. Irs deserves zero!!

If the US has a downfall, the IRS is part of the reason.

Got a refund notice in the mail in march and we still haven’t actually seen the refund 3 months later now. I’ve called multiple times and can’t get anyone to pick up without being on hold for an hour and a half. Then the person tells me they’re gonna transfer me even though I selected the supposed number to talk to someone about a refund in the first place before getting put on hold. I guess pushing the number they say is for refunds in the directory doesn’t actually direct you to someone that can help you with that. Then every single time they say I’m getting transferred I get hung up on instead. This should not be this hard. I’m assuming I’m just never gonna see that refund. I have also tried the website and even though my taxes get filed just fine every year I’m told by the website that they can’t find me with my name and social security number.

Someday this inept den of thieves will be permanently abolished. Then they can pay the hotel bills for illegals.

Been waiting two years for a tax refund now I have to wait for last year's 2023 tax refund. They don't have a clue what they are doing. Slow as hell to help the poor and working class, but roll out the red carpet to foreigners with taxpayers money.

The IRS is trash. I paid an enormous tax bill on time for them to come back and tell me I owe $3000 more!!?? I want to know where they get these numbers. So you try to call, no one answers. Go online, their website is awful. Money grubbing thieves. They just make something up and tell you to pay it. And then when you don’t they charge you interest. 🙄🙄 As if I don’t get taxed out the ass every single day to this is this hell hole. Someone do something about this!!!!