Internal Revenue ServiceReviews of irs.gov

Sat on hold for ONE AND A HALF HOURS, simply waiting to update information that the oh so helpful website was not allowing me to do….as I write this I have been on hold for 1hr and 27 minutes…HORRIBLE customer service.

I am behind on filing my taxes, I don't dispute that. In 2017 I raided my 401k, paid nearly $100,000 in taxes on the money I withdrew to buy a house in Tucson, AZ. Things didn't work out, so I sold the house at a loss in 2019. The sale price was less than what I paid, plus the buyer's inspector said I had termites and needed a new tile roof, removal of Tesla solar panels and reinstalling them. So, losing about $8,000 on the sale, and fixing the house was another $16,000. IRS doesn't want to look at 2017 when I paid $100,000 in taxes. They want to start with 2018, claiming the equity I got out of my house for the sale IS CAPITAL GAINS! So, with interest and late fees stacking up, they claim I owe $223,000 the last time I got a letter. I tried calling in 2024. Was told there is a 90 minute wait. I waited my 90 minutes, spoke to a man who said he needed to transfer my call...and CUT ME OFF! It amazes me that with labor shortages, Joe e...ffing Biden was able to pull 89,000 qualified IRS agents off the streets for hire. I don't think they are any more qualified to be IRS agents than he was to be President.

This website is awful. It’s constantly down, I can’t do simple tasks and instead have to call and wait over an hour to talk to representative. The chat never works either, just bumps you out after a few mins. They need to do better

Had to change my EIN from sole to LLC, they don’t let you do it online. On hold for 2.5 hours and they just hang up! If this is the type of service they provide just let us do it online then and have to deal with this crap. Get it together guys why are we still doing this like 40 years ago??

I called the number on my letter that says "If you have any questions, you can call ***". Waited on hold for one hour and five minutes. The letter states that they included the form I sent them, so to see the changes made, but they forgot to include the form. This should have been a simple call. Instead I receive a person (male, but not a man for sure). He immediately tells me that I called the wrong number or hit the wrong prompt. Cute, but I didn't hit a prompt. I asked a question to the bot, and she sent me to this incompetent line. He only kept talking over me to tell me I should've called the number on the back in the middle, but he NEVER shut up long enough for me to finish telling him that the back of the page is blank! He accused me of talking over him, which I had to do at times, especially to correct the things he was claiming. All I needed was them to send the form, or transfer me to someone, since it had already been an hour 15 since I placed the call. This guy REALLY wanted to be important in this life, but will never get there like he is. What do you expect though dealing with the irs employees, really just flunkees who have no real skills.

To the surprise of no one, the IRS is useless at helping anyone. Their website? Absolutely horrendous. Their customer "service"? Takes forever and is completely useless. I hate the IRS a simple fix that should be able to be done on their website of course won't work and I'm left stressing and trying to contact customer service AGAIN and through chat. Thanks IRS! You are the worst.

What is the point of calling 2 minutes after their office opens, just to be put on hold for 20 minutes, then for them to end the call while you waited on hold for said 20 minutes? So tried calling back only to get "sorry due to the extreme call volume of the topic you are calling about we are unable to handle your call at this time. Please call back again later or the next business day." Even the PSA of Philippines is more efficient than this laugh of an agency here in the US. That is to say nothing about the paperwork they loose or claim to never receive even if you have the USPS tracking number to say otherwise.

I owed back taxes for about $5,500...I made arrangements to pay installments until paid in full. I only owed 1 more payment of $1,146. But then I received a certified letter stating if I didn't pay $1,462 for interest and failure to pay in full charge that they could levy or seize my property...These people are jokes...Always want to pick on the little people...I am so tired of the governement