IronPlanetReviews of ironplanet.com

Absolute crooks. How is this company still in business? They will rip you off, keep your money. Hard to communicate with them will spend hours on the phone.

I'd give a ZERO if it had a spot for one. I bought 2 full pallets of 3/4 inch plywood. When I got it, IT WAS TERMITE INFESTED AND ROTTEN. I could not use a single piece. I wasted $1,600. When I asked for a credit toward more purchase of other items....they gave me a big fat 'AS IS" bull shit story. A while back, when I bought a machine, the motor was barely working and blew up shortly after I got it. BUYER BEWARE !!! THERE ARE BETTER AUCTION SITES THAT SHOW THE FULL OPERATION OF THE MACHINE SUCH AS BIDADOO AND PURPLE WAVE AND ABOUT A HALF DOZEN MORE !!

I purchased a vehicle from this company and waited five months without any meaningful updates or delivery. After repeated attempts to get answers, I finally asked for a refund. They issued it but withheld 2.9% of the purchase price, claiming it was a non-refundable credit card processing fee. When I asked them to show where this policy was stated, they couldn’t provide any documentation. This company is misleading customers by collecting money upfront, delaying service, and then profiting off refunds by keeping a portion without clear policy disclosure. I would not recommend doing business with them.

Do not do business with this company! I purchased a vehicle and cannot register it because they refuse to prove to the state of Florida that the person who signed the title was authorized to do so! I have the expense of the purchase, transport and repair and a vehicle I cannot use! I have attempted for the last month to have them do the right thing with no luck! I have contacted my attorney and we are looking at their "ironclad guarantee!" Richie Bros are an international joke!

Extremely dissatisfying experience. We purchased a dump truck from Iron Planet at the end of October. The truck appeared clean and well-maintained, and the company claimed they thoroughly inspect all vehicles before sale, but this proved to be false. We had the truck delivered from Texas, which took 3 days, followed by an additional 2-week wait for title shipping. By the time we could register the vehicle, over a month had passed. When we finally prepared to use the truck for work, we discovered multiple issues. First, the Power Take-Off system was non-functional and needed replacement. Subsequently, numerous other components failed one after another. Upon inspection at a mechanic's shop, we learned that the truck's specifications differed from what was listed in the paperwork and scanner documentation, which created unexpected financial burden. When we attempted to contact Iron Planet about these issues, they dismissed our concerns, stating we had missed their 15-day window for claims. Iron Planet needs to improve their inspection process and extend their warranty period to account for shipping and registration delays. Their 15-day window is unreasonable given the time required for delivery and title processing. The discrepancy between the advertised specifications and the actual vehicle delivered could constitute misrepresentation. Potential buyers should be aware of these issues and thoroughly document the vehicle's condition immediately upon delivery. We recommend requesting detailed maintenance records and having an independent inspection before finalizing any purchase. The company should address these serious concerns promptly, as misrepresenting vehicle specifications and conditions may have legal implications beyond their standard warranty terms.

UPDATE: JUST got my title - 1) the title is STILL in the seller's name (I paid Title doc fees) - was told these "title doc fees" were for them to 'WRITE MY NAME ON THE TITLE" and to send it to me (which by the way it took them 30 days to send it to me). NOW, I still have to go to my courthouse to have the title transferred to my name, PAY the fees AGAIN - and was told I could "try" to get a refund on the fees I have already paid but since it is past the 30 days I probably would not get a refund. WHAT A FRAUD!!! This Alexix Brooker that held on to this title that ALL SHE DID WAS WRITE MY NAME ON THE TITLE to send it to me AFTER the 30 days was over - has really put the screws to me/us. I DID re-rate this company because although we have a truck now that is in better shape than most - after we have had it in the shop and replaced numerous things on it, they still are not a company that I would EVER buy something from again because their business practices are atrocious!

Bought a commercial vehicle from this company (RB/Iron Planet). First, I want to say that we LOVE our purchased tractor truck. Second, I need to say that every individual that we have spoken to through customer service has been wonderful, helpful, and a pleasure to work with. However, we have had the absolute worst time trying to get the title. I called the listed Title Supervisor (Alexis Brooker) - left 8 messages within a 2-week time period - NEVER received any type of response. Then they posted in my account that my title was shipped by FedEx on the 25th day (the day it was due) and when checking with FedEx - a LABEL was created but there was no package information/ pick-up request. The label was created so that when they run the outcome/ data/ statistics they do not go over their promised delivery time. I was able to reach another wonderful customer service person that assisted me with the issue (3rd time having to call customer service about this issue) - and we SHOULD be receiving our title within the next few days. Fingers crossed that Alexis Brooker did not again present false information about my title. Happy with the Purchase - NOT happy with the Title department's service.

If I could give them no stars I would. Iron planet is very deceptive in that if you log into GovPlanet, and bid on an item, you may be bidding on their item, as in an Iron planet auction. Although you didn’t login to IronPlanet, you could be paying a ridiculous buyers premium for an item that cost less than the premium. They will place an item that’s worth let’s say $150.00 dollars because of the age and condition, you may win it at $100.00, and by the time you pay the buyers premium of $100.00 for each item you won. Yes I said $100.00 for each item won. You’ve got 250 plus in the item. That’s because IronPlanet charges the same buyers premium of $100.00 for all purchases up to $5000.00. This is absolutely ridiculous. Someone that spends $5000.00 pays the same as someone that spends $100.00. So basically a buyer who purchases a push mower is penalized in fees vs someone that buys a side by side ATV. Someone should stop this company with a class action. This is absolutely ridiculous. Especially since they’re hiding behind the GovPlanet auction while doing it.