Importee
terrible to deal with
This company is owned by RitchieBros bros. I’m from Canada. The equipment was in Canada. Ritchie bros has an office 30mins from my house. They wouldn’t accept payment. They wanted me to wire transfer or mail cheque to the states. This plus they have a 7 calendar day window to pay invoice and the weekend was in the middle. So I went to the bank and asked to pay. They wired money to them. It’s out of my account and in theirs. We both bank with the same bank. However they won’t release equipment until their accounting department posts the transfer. 3 business days. Basically they are pushing my payment deadline because therefore my pickup deadline. They wanted me to me to pickup within 8 calendar days but aren’t open on weekends. Everything else is in business days for their part. Anyways, rambling over. I’ve had a terrible experience and will not use ironplanet again. I expected things to be as smooth as dealing with RitchieBros. I’ve had great experiences with RitchieBros. IronPlanet is not like RitchieBros. They just own them. I will avoid them in the future. Side note. They sure didn’t hesitate to offer after sales financing in a hurry. Which I didn’t need. I just wanted them to accept my money. They make it difficult to pay.