IronPlanetReviews of ironplanet.com

Ironplanet = No help or urgency, poor communication and a total lack of follow-up on our refund dispute. Despite assurances, neither Meranda nor Tyler from IronPlanet has contacted me back as promised. I would like to get this refund handled in a timely manner like I paid you. I spent 6 figures with this company and all I get is put off. AVOID

I've never encountered a business that sells product, willingly prevent me from buying product. They have a terrible "verification" process which pushed me out of the chance to bid on a truck that I wanted. No reasonable business on earth (except for these idiots) would watch someone come into the shop to make a purchase and just say "no"........

I would have left no stars if possible. This company (iron planet) or Richie brothers are total garbage. I purchased a unit in Florida and live there also. Got the title in a timely manner, but could not transfer it because the seller Sysco corporation did not fill out title paperwork properly and I now cannot get it transferred in my name. Been trying for a month now to get resolved. They give me the runaround, or disconnect me. Won’t return my messages and tell me it’s the sellers fault. I finally said I was tired of there bullshit lies and would rather return the unit and get a refund, but was told they do not do refunds. I’ve bought from them twice… my first and my last. Buyer beware. Guess I will part it out and try to recoup some of my money!!! Roy D.

These people are basically crooks. They charge 15% surcharge and then tried to add a diesel fuel tax charge on a non-vehicle purchase I made. They only removed the fuel tax surcharge after I emailed and requested - and of course, no apology or explanation. I wonder how many people are getting screwed on extra surcharges and have no idea. This should be reported to the state.

This company is owned by RitchieBros bros. I’m from Canada. The equipment was in Canada. Ritchie bros has an office 30mins from my house. They wouldn’t accept payment. They wanted me to wire transfer or mail cheque to the states. This plus they have a 7 calendar day window to pay invoice and the weekend was in the middle. So I went to the bank and asked to pay. They wired money to them. It’s out of my account and in theirs. We both bank with the same bank. However they won’t release equipment until their accounting department posts the transfer. 3 business days. Basically they are pushing my payment deadline because therefore my pickup deadline. They wanted me to me to pickup within 8 calendar days but aren’t open on weekends. Everything else is in business days for their part. Anyways, rambling over. I’ve had a terrible experience and will not use ironplanet again. I expected things to be as smooth as dealing with RitchieBros. I’ve had great experiences with RitchieBros. IronPlanet is not like RitchieBros. They just own them. I will avoid them in the future. Side note. They sure didn’t hesitate to offer after sales financing in a hurry. Which I didn’t need. I just wanted them to accept my money. They make it difficult to pay.

Terrible experience, do not buy if you cannot inspect physically and check everything yourself. Their customer service team main job is to avoid any accountability for non working items.There responses were terrible. One pushback was I should have known from the engine sound in their video that there was a problem with the generator I purchased.Zero stars

I'm shocked of my actions for not doing my prepurchase due diligence for this company! They posted an ad for a truck with reasonable and minor flaws and the price was awesome. So awesome that I took the savings to go out to see it and possibly drive it back! I fly to Houston from Atlanta but get there late in the afternoon right before closing. I start doing all the checks, Lights not working, transmission is out completely, leaks, no horn, no braking system, no air bags, check engine light on, and the odometer was out! All these items were inspected as being operable based on their inspection. I took tons of pictures and video of everything. I called the seller and let him know the vehicle wasn't as advertised and he assured me that he would give me a refund but I had called Ritchie Bros at the same time to let them know of the issues (best move I made) So the next day I went back to return the key to the seller but he refused to take it and said it was my problem! So I ignored the seller, left the keys and the item at the sellers location, took a flight back. I contacted Ritchie Bros which took 3 months for a response, then it was various errors and confusions on what item was purchased, and no paper trail between departments, no records of the pictures or videos or the claim ticket they require you to do within 24 hrs of pick-up (total chaos and disorganized), and their representatives that couldn't do anything to aide in the issues! I spoke with a representative in some state that didn't know anything but how to get out of refunding the transaction. So he said your claim wasn't warranted and will be denied. I'm mentioning "Iron Clad Assurance Policy" (Total JOKE! Don't even count on that as being a POLICY more than a gimmick to get you to purchase!) Totally non-existent in their minds! So Luckily I purchased the item with a credit card and reached out to my credit card company and sent them all the pictures and video and their policy and was able to get a 100% refund including the fees! $9k+ ...no proof of title, no proof of processing the actual transaction...Iron Planet Could not even respond to the credit card company! Horrible experience! Be a savvy shopper and read the reviews and adhere to what you are reading because if you have money to throw away then this is the place to do it because if you are not concerned about ever getting it back then you have been warned. Don't Do It!

Customer service does not exist, whether financing Department or cs dept. I will never deal with this organization again.