Harriet S.
Great Service
The guy from costumer service did a great job. He was patient with me, he followed my case.
Response from IronClad FamilyJan 30, 2024
Thank you for sharing your experience! We appreciate it!

"We offer different physical protection products as well as secure storage for digital assets all backed up by our certification labs to ensure your security. From RFID blocking wallets for all styles, to child watches with GPS trackers, Fireproof waterproof document protection and medical and emergency bracelets. It is so much fun to shop our store! Visit our website and enjoy your shopping experience knowing that every product has been security tested and approved by our cyber security professionals."
IronClad Family (ironcladfamily.com) has 41 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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IT & Communication · Miami, Florida
Excellent

IT & Communication · Tampa, Florida
Excellent

IT & Communication · Orlando, Florida
Excellent

IT & Communication · Brandon, Florida
Excellent
41 approved reviews, newest moderated first
Harriet S.
The guy from costumer service did a great job. He was patient with me, he followed my case.
Response from IronClad FamilyJan 30, 2024
Thank you for sharing your experience! We appreciate it!
Kathleen R.
The watch I ordered was impossible to set up for use. The directions were unreadable and very difficult to understand. Watch is useless for why it was ordered.
Response from IronClad FamilyJan 22, 2024
Hi Kathleen. We wish you would have called us. We publish our technical support number on our website and include it in your order. We have hundreds of watches working around the country and have reports from our clients of our fall detector and GPS locator making a real difference in people's lives.
Kristen
I actually ended up needing to return the product as I was told by Verizon that it would not be compatible. I appreciated the focus that I felt from the initial purchase through the return process. I felt like I could reach out to the company and they would help me which they did. They offered to try and help problem solve the issues and I feel like they are invested in their mission of helping to keep families safe.
Response from IronClad FamilyJan 8, 2024
Thank you for your kind words and for sharing your experience with us. We are so glad, and we wish you all the best!
Carol T.
I submitted a ticket and haven’t heard back. The watch is not operating as expected. I would prefer to have support in getting it working properly as opposed to returning it. I need someone from support to contact me.
Response from IronClad FamilyJan 30, 2024
We are happy that we were able to assist with your customer support needs and resolved the issue to your satisfaction once our support team returned from the holidays. We did give our team that week off and apologize if that caused any inconvenience.
Scott S.
My son contacted you to tell you that we were having problems adjusting the sensitivity because the alarm for the “fall” feature would activate by just twisting my wrist. We have had no reply from you as to how to correct the problem.
Response from IronClad FamilyJan 30, 2024
We are happy that we were able to assist with your customer support needs and resolved the issue to your satisfaction.
RUSSELL E R.
A great storage capacity, well designed.
Response from IronClad FamilyDec 30, 2023
Thank you, Russell, for your support and we are so happy you loved your storage organizer.
Debra R.
First time ordering from this company. Very pleased. Purchased RFID wallets, personal alarm, fanny pack, and fire & waterproof doc bag. All are high quality. Fanny pack - great design, it expands upward as well as widthwise. Especially like handy light on personal alarm and tons of card slots in large capacity wallet. Speedy delivery, too. Ordering more as gifts.
Response from IronClad FamilyDec 30, 2023
Thank you, Debra! We are excited that you love your products and hope to always exceed your expectations!
Theresa D.
Fast and quick service of receiving my order
Response from IronClad FamilyNov 8, 2023
Hi Theresa, thank you, and we hope we can always be of service now and in the future.