Tony S.
Ironbeam Review
Prior to Ironbeam I worked with NinjaTrader. NinjaTrader's customer service was terrible: out of the blue their customer compliance department would notify me through E-mail that my account would be shutdown and liquidated. When asked why, both the compliance department as well as their staff refused to give me a proper reason after I reached out to them on multiple occasions. They essentially ghosted me. To NinjaTrader a customer like me was simply a number. At Ironbeam the Brokers and staff members treats their patrons like people. Whenever I call in to either the tradedesk or my Broker, Brent Murphy, I always get a call back and get a detailed explanation that resolves my issue and concern(s). Having come from NinjaTrader prior, I am glad to be working with Ironbeam not only because the customer service is great, but also the fees and commissions are reasonable.
Response from Ironbeam FuturesDec 23, 2025
Hey Tony, Thank you very much for taking the time to share your experience with Brent and the rest of the team. It is great to hear that you feel treated like a person and that your calls are returned with clear explanations that resolve your concerns. Coming from a difficult situation elsewhere, your trust means a lot and the mention of our reasonable fees and commissions is especially appreciated. The Ironbeam Team https://www.ironbeam.com