Michael O.
Still waiting....
I ordered 4 things almost 2 weeks ago. All ordered AFTER Christmas. One was delivered in a week. One was delivered to my address, which I re-mailed out of my pocket (additional $14US). The other 2, one t-shirt and one personalized coffee mug, haven't even begun to be processed. Safe to say, I will NEVER recommend this store to anyone in the near future.
Response from IrishShop.comJan 10, 2016
Michael, as explained at the time of order and again in a personal phone call made to you last week to address these issues, the delivery time for the t-shirt is stated as 1-2 weeks. The delivery time for the personalized item is 2-4 weeks. All times were quoted on the product page at the time of order. As you aware, the New Year holiday also fell within this time period. Your orders were placed on Dec 29th. These orders were processed for delivery as quickly as possible and expected to be delivered within the quoted times. Yes, there was an error made the mailing of one item, which we addressed right away and as explained to you, when we spoke twice with you on Thursday as soon you had made us aware of this issue, we had another item shipped to the intended recipient at no cost to you, so you would not have to be out of pocket. We try to meet and exceed our customers expectations, but when we add an expected delivery time to the product details, that is based on experience of the processing and shipping time for that product. If a customer needs an item by a particular date, we are happy to try and work with our customer and shipping partners to make that happen, but can only do so when informed of this at the time of order.