Showing off the necklace this week as St Patrick Day approaches, getting lots of compliments
KI
Kimberly
Wedding bands
The bands were beautiful!! After two attempts to get the right size we have given up. We erre trying to get them in time for Valentine's Day renewal and couldn't make that we paid twice for FedEx to speed things up but we just didn't have the luck of the Irish on our side!
UR
Ursula
IrishShop
IrishShop is superior in all the gifts they sell and their help and understanding is as superior. I whole heartedly recommend them.
PA
Patricia
Love my pipe.
This pipe not only looks great but, it works great also. I ordered a 2nd one for my daughter as a gift. It's beautifully presented and the shipping time was much quicker than I expected since I live across the pond.
EL
Elizabeth
Great
Loved the earrings and necklace.
LS
L S.
Jewelry shipment from Ireland to Washington state.
The product arrived in very good shape, the packing was very protective.
TE
Terra
Expensive returns and slow exchange
I found a shirt that I loved for my spouse. We ordered it and paid expididited shipping (which took the affordable shirt to a much higher price range, but it was Christmas.) when it arrives 2 sizes to small we tried reaching them for over 2 weeks with no response. When we finally did reach them, they had us pay high shipping back to them, the repay shipping back to us. It took about 2 months to get the shirt back and we'll over double the cost. They were so slow with the return and so of course the holiday was missed. Very disappointed.
Response from IrishShop.comFeb 21, 2016
Terra,
the shirt that you ordered was not 2 sizes too small. We sent the size that you ordered, but you had selected the incorrect size. The size ordered was again displayed when checking out and a conformation of your e-mail was sent immediately when you placed your order, confirming that you had ordered the size small and at no point before the order was shipped or delivered were we informed that this was incorrect.
Any gap in communication would have been around the holidays, our offices were closed from Dec 24-28, but we were available by e-mail at any time and our offices were open again on Dec 29/30 and again from Jan 4th. You called us on Jan 7th, and we promptly sent return instructions. We did not charge for exchange, however as this was not our error the shipping & handling on the new size was required to be paid. Equally, if the error was on our part, we would have taken care of the shipping/handling costs.
Your return was processed shortly after being received and instructions on how to complete the payment for shipping handling sent on Feb 2nd. This was not paid until Feb 9th. Once paid your new shirt was shipped promptly and delivered 3 days later on Feb 12th.
We are sorry that you were unhappy with your experience and we are continually working to reduce shipping costs, however the issue with the size was not our fault and we delivered the new size quickly and responded promptly to any communications received from you. Thank you for your feedback and we will take everything on board to try and improve our customers' experience in future.
KA
Karen
Quick
Arrived quickly. Tshirt quality was avg, not very thick cotton. Sizing was true to size.
