Iris & NoraReviews of irisandnora-austin.com

The hamper is beautiful. I gave it tio my son for his travel trailler.

The quality of the product that I had received previously was poor. I notified the company & they made it right by sending me a well made product.

Great products and customer service.

Wanted to return a laundry basket because of the size and was told no problem we’ll send you a link. The link was never sent and of course that was my fault because now we were over 14 days! Amy in customer service was just a robot stating you are over 14 days!!! This company does not stand by what they profess.

See their reply….just another kindly worded attempt to coverup their lies and deception. I have already reached out to them multiple times via their customer service link and all I got was the same similar replies. They posted this reply trying to make it appear they wish to help which is a farce. Order placed, written on the email was that it will ship same day by USPS. Track the order and it show in route from China. Last time I checked USPS does not do business in China. Tried to cancel but was informed it was already in transit and left the warehouse. As of today nothing in tracking other than “info received Oct 17. Customer service is a joke and no help, just polite excuses.

It is just as it was described. Very colorful.

I recently purchased three laundry baskets from this vendor (two "Cat Parade" and one "Coastal Harmony"). I ordered them based on website photos and descriptions showing a beautiful, handcrafted look made with quilted fabric and padded handles. What I actually received was something different. It appears the vendor took a picture of the handcrafted item (seen on their website)and sent it off to a factory to have it mass-reproduced. When I emailed customer service to share my disappointment, they offered me several options, discounts off and return of my money in goods worth what I paid etc. I followed up a second time to refuse their offer and point out the product discrepancy again and to reiterate the real issue is I did not receive what they advertised. I would not have ordered these had I known what would actually be sent, and returning them overseas to get my money back is not a reasonable option. I am leaving this review strictly to warn other customers: the laundry baskets as shown on the website is not what you will receive.

Bought the Pearl Shell Shine Laundry Basket for my wife. She liked it so much that she asked me to order a second one for a different room. The first one was delivered on time and we are now waiting for the second one. We were able to get a nice discount on the additional laundry basket!