iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE reviews

1,313 approved reviews, newest moderated first

Mary Jane W.
Oct 26, 2025
My hair quit falling by 75% first week
My hair quit falling by 75% first week. Patiently waiting for new hair to grow and feel thick.
Response from iRESTOREOct 27, 2025
Hi Mary, Thank you for your update! We’re delighted to hear that you’re already noticing improvements within your first week of using the iRESTORE hair laser device. Consistency and patience are key to maintaining and building on these results. We look forward to supporting you throughout your hair growth journey and wish you continued success!
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Realist.
Oct 25, 2025
Expensive. Should help a bit.
This company makes 3 laser/LED helmets of 3 levels of power. We do know that LED and Lasers of this type do increase the metabolism of the cells a few mm deep. This same tech is used in physical therapy. Their supplements are mostly useless. Just buy your own Saw Palmetto and Biotin. IMO you can buy the cheaper helmet and use if more often rather than get the $1400 version. I have used the $1000 version for two years along with 5% minoxidil. I did not have a bald spot but at 60, my hair was a bit thinner. 2 yrs later it looks exactly the same. Did it stop or slow the thinning? Possibly. Will it grow back the hair in your bald spot. No way. For that U need Minoxidil 2x per day, oral Finasteride and the Helmet + the two supplements I mentioned. Check with your dermatologist. I am in the medical field so I am familiar with the physiology and technology. GL
Response from iRESTOREOct 27, 2025
Hi Dr. Peter, Thank you very much for your detailed review and for sharing your experience. It is important to note that results using our iRESTORE devices can vary significantly from person to person. Clinical studies show that low-level laser therapy (LLLT) devices can increase hair coverage, thickness, and hair count for some users, but outcomes depend on individual conditions, consistency of use, and combination treatments. While some users see noticeable improvement or slowing of thinning, these devices generally do not regrow hair in fully bald areas on their own and work best when combined with treatments like minoxidil or finasteride, as you mentioned. Consulting a dermatologist is always recommended to tailor treatments to personal needs. Thanks and wishing you all the best in your hair growth journey!
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Jason
Oct 24, 2025
iRestore ignores refund requests under their “12-month guarantee” — zero customer service
I purchased an iRestore Elite device in January 2025. After using the product for nine months and deciding it wasn’t effective, I followed their own return policy instructions to request an RMA number as required. That was over three weeks ago, and I have sent multiple polite follow-ups with no RMA provided to date. For a company selling high-priced medical-adjacent devices, this kind of unresponsiveness and policy evasion is unacceptable. A guarantee means nothing if the company simply ignores customers trying to use it. iRestore (Freedom Laser Therapy Inc.) advertises a 12-month guarantee and an RMA process but fails to honor it in practice. Their BBB profile already shows an F rating and numerous similar complaints about unreturned emails and unprocessed refunds — my experience matches those exactly. I’m now forced to escalate through the BBB and my credit card issuer just to get the refund they promise on their own website. Buyers beware: unless iRestore responds and resolves this, the “12-month guarantee” is worthless marketing.
Response from iRESTOREOct 27, 2025
Hi Jason, We sincerely apologize for the delayed response and the inconvenience you have experienced. Please know that we have already requested your details to thoroughly review what happened with your RMA request. We are committed to taking the necessary actions to resolve this issue as quickly as possible. Thank you for your patience and understanding.
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Amy L.
Oct 23, 2025
I left note for driver to leave at door…
I left note for driver to leave at door step and to ring doorbell, still haven't received shipment
Response from iRESTOREOct 23, 2025
Hi Amy, We sincerely apologize for the inconvenience you are experiencing with your delivery. Please understand that once the package is handed over to DHL, we no longer have control over its handling or delivery process. We recommend contacting DHL directly for updates or to report any delivery concerns. Thank you for your patience and understanding.
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customer
Oct 22, 2025
Can not review something we have not…
Can not review something we have not used for enough time to make that review.
Response from iRESTOREOct 22, 2025
Hi, Thanks for the feedback. Looking forward to hearing positive results in the coming weeks. Wishing you all the best!
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Help N.
Oct 21, 2025
At first I was frustrated with I…
At first I was frustrated with I restore after speaking with representative Zor, concerning not receiving the HSA FSA discount which is applied to payment and not receiving the letter of medical necessary. Representatives Zor was all about himself, but the original chat representative I spoke to came through all the way for me and IRestore followed through with its promises.
Response from iRESTOREOct 22, 2025
Hi Kathy, We appreciate your feedback and are glad to hear that our chat representative was able to resolve your payment reimbursement concern. We sincerely apologize that your experience over the phone did not meet your expectations. Please be assured that your feedback will be reviewed carefully to help us maintain and improve our consistent high standard of customer service. Thanks for choosing iRESTORE as part of your hair growth journey, and we wish you all the best!
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Jean-Luc
Oct 21, 2025
I know it is a bit premature but my…
I know it is a bit premature but my wife and I have started to use it for less than a month and the texture of my hair has already improved.
Response from iRESTOREOct 22, 2025
Hi Jean, Thanks for the feedback. We're glad to know that you're already noticing early signs of progress in using the iRESTORE device. Please note that consistency and patience are keys to more positive results in the coming weeks. Wishing you all the best in your hair growth journey!
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Anna W.
Oct 21, 2025
Feeling good, light weight
Feeling good, light weight
Response from iRESTOREOct 21, 2025
Hi Anna, Thanks for the feedback and wishing you all the best!
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