iRESTOREReviews of irestorelaser.com

I would have given a negative star if it was available. You company misrepresented the inventory level of your products. I placed an order for two items, and they are both out of inventory. I was purchasing these items for Christmas presents. I was only told after I had made the purchases that both products were sold out. I would have purchased something else had I known that. I had asked for a refunded, but no one got back to me. This is not acceptable!

Product arrived earlier than promised!

After I spoke with your customer service rep, I was thrilled with my purchase. Your rep was quick to respond. This is a Christmas present so we are excited to see the results. Thanks again for the outstanding customer service.

Excellent customer service. They even sent me bonus shampoo, conditioner, and activator serum.

I ordered a mask on 16 Dec and your site said it would be delivered between 20-22 Dec. But the shipping info says it is not going to be here until 28 Dec.

DO NOT BUY this product if your head size is below 21 7/8"! If you ask iRESTORE about the minimum head size prior to purchasing, they will not tell you what I had to learn the hard way at my expense. My head size is 21". I knew from watching Cassandra Bankson's iRESTORE helmet's Youtube review that you could request their larger size foam pads if the smaller pads were too small. BOTH were too small. After using all of my spare time over 3 weeks to research hair regrowth solutions, I capitalized on Cassandra's tip get iRESTORE's deepest discount during their Black Friday sale. I purchased the iRESTORE Elite helmet plus the Elite Rechargeable Battery Pack on 11/21/24. When I placed the order, I immediately received an email saying they were experiencing an unusually high order volume & that my order would arrive 1 week later than expected. My order arrived on 11/29/24. I requested the larger foam pads on 12/1/24 & received them on 12/4/24. I initiated a chat with Customer Service Rep #1 early on 12/5/24 to inform her the larger size was still too small. The helmet interior still fell to the top of my head and made no contact with my ears. Unbelievably, she suggested I try to sew something into the larger pads to create a proper fit. I replied there was no way I was going to alter the product & nullify the warranty, nor was I going to risk damaging the helmet or my hair follicles by potentially altering the gap between the helmet & my scalp. She sent a long reply on how to reduce CPAP pressure lines on the face, indicating to me that she was stretched in her role. I replied in bold caps, "I DON'T WEAR A CPAP." By that point I was running late for work, so I initiated a call with Employee #2 that p.m.. When I entered the call with E#2, I asked her to please read the above chat script before saying anything. Instead, she said in a non-receptive tone, "So you are requesting a smaller foam pad size?" I sensed she, too, was stretched by the volume of requests for help. She said she wouldn't suggest altering the product to create a proper fit. Instead, she suggested I wear a thick sports headband with the larger foam pads. I informed her that I need more than a thicker head band underneath the helmet, AND the presence of any additional material along my scalp would BLOCK the bloody treatment. DON'T INSULT MY INTELLIGENCE & WASTE MY TIME. When I asked for a full refund, she replied in a cocky tone that they would charge me the 18% restocking fee. I had not opened the battery or the packaging for their promotional shampoo, conditioner, & serum. I put her in her place & was granted the 18% restocking fee waiver, only to learn by email I'd still have to pay for shipping. She sent a generic email saying. "We know this product works for most people, but we understand it can’t help everyone. Results may vary for every individual." My email reply to her was scathing. I s/w Rep #3 on the morning of 12/6/24 & asked to speak with a Supervisor. She kept saying she could help me, so I stopped asking for a Supervisor. She was mature & said she did not agree with the advice I had been given by the 2 previous reps. She said it's very rare for the helmet to still not fit with the larger foam size & that some people compensate by placing a folded tissue along the forehead. Even if I had been willing to keep my UNUSED order for the full 365 - 400 days from the date of *purchase* before requesting a full refund, I had NO reason to believe they'd honor it for NONUSE. I still would have been charged for shipping. I had already packed everything to take to the post office. I wanted her to waive the cost of shipping. She said they had no way to issue a shipping label for a return. I said they could refund it after they received my items. No deal. She acknowledged that even if I had emailed in advance to ask if my head size was an adequate fit for their product, I would have been told to try it out for myself to find out. I sensed she felt badly, but she didn't assure me their company would correct course by adding their minimize size requirement as a Fact on their website. The refund was processed on 12/11. They charged me $14.98 for shipping. It cost of me $13 to send it via USPS from San Diego, CA to Irvine, CA. I am going to paste this feedback to Cassandra Bankson's and Dr. Dray's Youtube videos about iRESTORE's helmets. I'm a 52 y/o female who lost > 50% of my hair 4 TIMES: Age 40 Depo-Provera shot to counter high estrogen birth control pill. 40-43. Vit D deficiency due to switching to 100 SPF, per a Dermatologist's advice. That deficiency led to pale skin, brittle nails, permanent gum recession, & bone pain. My health labs & nutrition had been excellent until this point. SHOCKS. I naturally recovered 30% of that 60% loss. Surgery + Covid + added bioidentical testosterone to my HRT => male pattern hair loss + more telogen effluvium. Hugs please.

We bought the IRESTORE Elite and the IRESTORE face mask and received these items about 10 days ago. Both products seem to be working well and the purchase was easy. The staff was courtous and helpful. I would use this company again without hesitation.

Excellent service