iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE reviews

1,313 approved reviews, newest moderated first

Mary
Dec 29, 2024
Comfortable fit and easy to use.
Comfortable fit and easy to use.
Response from iRESTOREDec 30, 2024
Hi Mary, Thanks for the feedback and wishing you all the best!
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John B.
Dec 29, 2024
An item was missing from my order and…
An item was missing from my order and they replaced it right away!
Response from iRESTOREDec 30, 2024
Hi John, I'm glad to hear that everything was sorted out in a timely manner. Thanks for the positive feedback, and I wish you all the best!
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Keith
Dec 29, 2024
I was told it would be 3-7 business…
I was told it would be 3-7 business days to receive my order. I still have not received it. I just received an email saying it might be another 2 weeks before what I ordered is even in stock. It's on back order, which I was not informed of when I ordered it. So, I don't even know when I will receive my order.
Response from iRESTOREDec 30, 2024
Hi Keith, I’m so sorry for the frustration this delay has caused you. I completely understand how disappointing it is to expect your order within 3–7 business days and turns out to be on back order. That’s not the experience we want you to have, and I apologize for the lack of clarity. The good news is that we’re expecting the iRESTORE Elite device to arrive this week, and I want you to know that your order will be prioritized as soon as it’s in stock. We’ll do everything we can to get it to you quickly. If you have any questions or need further updates, please don’t hesitate to reach out directly via our customer service line or email. Thanks for your patience and understanding.
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Ashley C.
Dec 28, 2024
Poor customer service.
My initial purchase was returned as I was out of the country and they used UPS who required signature confirmation. I ended up buying another mask and this time they used USPS and the mask was delivered successfully and was left at my front door step. I’m using the mask right now and giving it some time to work. Why the 1 star? It’s been two weeks since they received the first product and I still haven’t received my money back. Customer service has been a nightmare. I’m constantly following up with no resolution. I’ll be filing a charge back with my credit card.
Response from iRESTOREDec 30, 2024
Hi Ashley, I’m so sorry for the frustration you’ve been dealing with regarding your refund. I completely understand how exhausting it must be to keep following up without clear answers. I’ve requested your details to expedite your refund as quickly as possible. I’ll personally manage this and keep you updated every step of the way. Your feedback is valuable, and we’re committed to making this right. Please don’t hesitate to reach out if there’s anything else I can do to help. Thanks for your patience and understanding.
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Tammy M.
Dec 28, 2024
The device is great so far however free…
The device is great so far however free shipping to Canada is offered but only on the actual device. It says over 50.00 but that’s false. I wanted to order some additional supplies, eye cream, cleaner etc and it said free shipping but at the time of payment it was charging 59.00 shipping on a 50.00 order. I went a chatted online and was told shipping is free on the device only. I would like to use the products from this company but I’m not paying more for shipping than the actual product I want to purchase. It makes me want to return the devices and go with a different manufacturer
Response from iRESTOREDec 30, 2024
Hi Tammy, Apologies for the confusion regarding the international shipping policy. I really appreciate you taking the time to share your experience, and I want to assure you that we’re looking into this right away. I’ve already raised this issue with our team so we can clarify the details and make sure this doesn’t happen again. We want to ensure our policies are clear and align with the experience we want you to have with us. If there’s anything I can do to help make things right, whether it’s assisting with your current order or addressing any other concerns, please don’t hesitate to reach out. We truly value you as a customer and hope to regain your trust. Thank you for your patience, and again, I’m very sorry for the inconvenience.
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Wei-Zhong N.
Dec 27, 2024
Clear info
Every information I can basically find on the website
Response from iRESTOREDec 27, 2024
Hi Wei-Zhong, Thanks for the feedback and wishing you all the best!
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Perry C.
Dec 25, 2024
Just started using the professional505…
Just started using the professional505 will give updates
Response from iRESTOREDec 26, 2024
Hi Perry, Thanks for purchasing the iRESTORE Pro device. Wishing you all the best on your hair growth journey.
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Gayle
Dec 23, 2024
This company and their products are fantastic
I’m one of a tiny number of people whose device glitched. I contacted customer service. We exchanged a few emails, I provided the information they requested, and they did exactly what they said they’d do when I bought it. And they made it fair to me and fair to themselves. At some point I will likely want a more powerful hair growth device. I will never buy it from any other company. This crew is one of the best I’ve ever had to solve a problem with. I can’t say enough positive things and am now singing their praises to everyone who notices that my hair is thicker. I’m a happy customer for life
Response from iRESTOREDec 23, 2024
Hi Gayle, Wow, thank you so much for your amazing feedback! It means the world to us that we were able to turn things around and make this right for you. Glitches happen, but we’re so glad we could work together to resolve it in a way that felt fair to both sides. Hearing that your hair is thicker and that you’re happy with the results makes our day! Knowing you’d choose us again for a future device is the ultimate compliment. Thank you for sharing your experience with others, it inspires us to keep doing our best. Wishing you all the best and Happy Holidays!
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