ionbottles.comReviews of ionbottles.com

My bottle arrived dented. I have emailed the company twice about exchanging it and no one will respond to me.

I really like my new ionbottle, works great. Very good value for the price I paid.

Couldn’t be more disappointed with this company and product. The pitcher I received looked used, was damaged, and the box it came in disheveled. I contacted customer service which is only available by email for support. They were extremely difficult to work with and wouldn’t email me back for days. I must have sent 20+ emails to them before finally getting a return label. I constantly asked for a return which should have been honored immediately, but instead I was tasked with sending a video of the product because they wouldn’t just take my word for it that their product was in poor condition. After reviewing my video and 4 or 5 follow up emails from me asking for their response, I was offered $30 off my purchase….not what I asked for and smelled of pure desperation to try to maintain a sale. After another handful of emails trying to get a response, I was ultimately given a return label. Still waiting for a refund of course and we will see how many times I will need to proactively request a refund before it is given. I would give negative stars to this company if possible for customer service. The product…who knows if it even works. Interesting concept but for all I know it could just be creating some “bubbles.” Do not buy. Thumbs down. Good riddance.

Buy an Ocemida. The ionBottles take forever to deliver, they leak like crazy, which makes the electronics stop working. I’ve had to put the bottom part in a bag of rice like 10 times. Now there’s rust water coming out of the charging port. I lost a rubber lid cover and ordered another 3 weeks ago and haven’t heard anything since. Overall bad product and bad shipping. Get one with the Gen6 technology and at least a DuPont membrane.

The bottle is well thought out for consumer use, well made, easy to use and the water tastes great.

The light stopped working and water is leaking out of the plug. Could someone please respond to me.

I truly appreciate your attentive response to my inquiry. I’m currently trying to return an unsatisfactory product I purchased from HydroHealth and their customer service is extremely poor. Based off the responsiveness I’ve received so far from you im very interested in purchasing your product.

I ordered $300 in IonBottles on December 8th...for Christmas gifts. Items didn't arrive until mid-January. I sent the company email inquiring about the delay. I was sad to get a stock email back, with very little thought put into it. They basically said that they use a third party shipping company and have no control. However, if I had been the customer service representative for IonBottles... I would have included why the bottles took 20 days to leave your warehouse. I would have included why the customer (me) wasn't notified via email that the items would not arrive before Christmas - seems like common courtesy. I would have also included why you use a third party shipping system when you aren't able to take accountability for your third party partners. A 1-2 week shipping time in 2024 seems a little extreme. Every company faces challenges, especially at holiday times. But, answering these questions would have been an opportunity to build brand loyalty to an otherwise unhappy client. I gave IOUs for Christmas and everyone was happy to get late Christmas gifts in 2024. In the grand-scheme of things, it's all ok. **update I now see a warning message on the website that items will take 1-2 weeks to ship.