ionbottles.comReviews of ionbottles.com

Response from ionbottles.comSep 29, 2025

Hello Alex, We’re concerned to see claims like this from someone who, to our knowledge, has never purchased from us. The statements you’ve made about “fake labs” and “fake badges” are incorrect. All logos and badges on our website relate to actual testing or standards our products meet. We do not fabricate certifications. Our hydrogen bottles have been independently tested, and you can review the full third-party lab report here: [https://ionbottles.com/lab-testing]. This report was performed at the Swiss Water Research Institute in Zurich and signed by Dr. Stefan Müller, Chief Water Quality Scientist. We’re always transparent with genuine customers and happy to answer real questions about our testing or certifications, but unfounded accusations don’t reflect our company or our products. We are a small business, but we take integrity and transparency very seriously. If you disagree with us, we ask that you direct that energy elsewhere and please remove these baseless accusations, as they mislead readers and damage honest businesses. Take care!

Response from ionbottles.comAug 22, 2025

Hi there. Thank you for sharing your feedback, and I’m truly sorry for the frustration you’ve experienced. We actually do ship to Switzerland, so we’d love to help you complete your order successfully. Regarding the $20 coupon, that’s definitely not a scam—we want you to enjoy that discount! Could you please share your email address with us? We’ll personally reach out and make sure everything is applied correctly for you. As for the Add to Cart button issue, we appreciate you bringing that to our attention. Our team is checking into it right now to ensure everything works smoothly for you and others. We’d love the chance to turn this into a great experience for you. Please send us your email, and we’ll take care of the rest!

Response from ionbottles.comJun 27, 2025

Hi there, we're really sorry for the confusion. The issue has already been resolved on our end, and we’ve sent you multiple emails with the update. Please check your inbox (and spam folder just in case), and respond to us there so we can make sure everything is fully taken care of. Thanks for your patience—we’re here to help!

Response from ionbottles.comMar 19, 2025

Hello, Thank you for sharing your concerns, and I’m genuinely sorry to hear about your experience with our hydrogen water bottles. We strive for the highest quality in all our products, and it's clear we missed the mark in your case. Regarding the odor from the plastic lid and rubber seals, this is certainly not up to our standards. We use materials that should not retain smells after a few washes, so it sounds like you may have received a defective unit. We would be glad to replace these components for you immediately. As for the issues with the print quality and the charging port cover, this feedback is crucial for us and has been forwarded to our manufacturing team to prevent such problems in the future. It sounds like these might also be related to a quality control miss, and we would like to address this with a replacement or another solution that rectifies the problem to your satisfaction. Please contact us so we can make this right for you. We are committed to ensuring our customers are more than satisfied with their purchases, and we hope to resolve this quickly for you. Thank you for giving us the opportunity to improve. Best regards, Bobby Samai CEO, IonBottles