InyouthsReviews of inyouths.com

Got mirror everything went well. Happy with the purchase

Extremely disappointed in this company’s customer service. I have placed two large orders with this company, first order was around $6,000 for 5 mirrors and the second order around $4,000 for 4 mirrors. The first shipment showed up within the scheduled timeframe, 4 out of the 5 mirrors were wired incorrectly and we had to have our electrician completely rewire them. Second order arrived and 3 out of the 4 mirrors were delivered and I was told the 4th mirror couldn’t pass inspection, but as soon as it did, it would be shipped out to us. 4th mirror finally arrives and it’s the wrong mirror and it was damaged in transit. I reached out to Jean who I had been in communication with about the delay in the 4th mirror among a few other issues we were having, and I provided her pictures of the damage and asked what would be done for us so we could receive the mirror we paid for. Zero response. I have followed up via email 3 times, no response. I called last week and spoke with a customer service rep to try and get this sorted out and was told there was nothing she could do except escalate our issue and ask jean to get back with me. Still have not received an email or phone call with an update. I tried calling today and the call will not go through. With the amount of money we have spent with this company this is completely unacceptable. I highly suggest staying away from this company.

This is an update of my previous review. It took eons to receive my two mirrors, but they finally came. I actually had plenty of time to order the mirrors because we were remodeling a house, but, because the website gave me a delivery timeline, I waited so that they weren’t sitting around on the construction site. Turns out the order timeframe on the website is way off. If they had been honest upfront about how long it takes, this wouldn’t have been an issue. But now they are here, and they are beautiful. Everyone who sees them loves them. Just two things - we have to keep the bathroom door closed at night because the lights from the control buttons are super bright and cannot be dimmed. The other thing is that the clock needs updating every few weeks because it’s slow. All in all, I’d do it again because the mirrors are worth it.

We ordered a 50x50 halo LED mirror with defogger and motion sense. It’s beautiful and works great, arrived in perfect condition. I’ve ordered plain mirrors from other companies that arrived with chips or oxidation in the iron or any number of problems. Shipping a mirror this far without any issue is really quite a feat. I’ve also bought cheaper LED mirrors in the past and they just don’t compare to the quality of this one. The LED is bright and crisp, the defogger works phenomenally, and the motion sense is perfect for using the restroom in the middle of the night without looking for the switch or turning on all the can lights. It did arrive a little later than expected but our home project also took longer than expected due to the global post-Covid logistical/shipping landscape that we find ourselves in today. So, it actually arrived at a perfect time. Customer service worked with me every step of the way and ensured the product was still arriving. Great product and we plan to use them for our kids bathroom and any other LED mirrors we need in the future.

Long Wait but worth it! Had product shipped to Denver CO and it arrived in perfect condition. Product is top quality but takes a long time to arrive!

I was apprehensive with the thought of ordering a custom product shipping from overseas however receiving the mirror and witnessing the high quality, I am most satisfied I made the right decision to proceed with an order. The mirror that I ordered and received is large and was very well packaged. The material and construction is good quality. Lead-time should be a consideration when ordering a custom mirror.

Overall, while it was a much lengthier process than I wanted, the mirror is really nice. The good: customer service (Jean) was super responsive when I reached out for updates on shipping, etc. The mirror itself looks great in our refinished bathroom, and I love the lighting options, weather station, bluetooth speakers, etc. The not-so-good: the first mirror we received after waiting for over 12 weeks had the weather station installed upside down. Customer service replied quickly and made a new mirror for us. It did take another 10-12 weeks to get the replacement, but it works well. My only actual complaint about the mirror itself is that even on the dimmest setting, the weather station and light buttons are still way too bright. The mirror is in the master bedroom, and we were shutting the bathroom door due to the light intensity. I've now used a window film over it to dull the light - much better, but I think there should be more control over this feature.

Way past deadline Do not respond to emails Have not contacted me back for refund Super scam edit: I was contacted today, I will see if the refund comes through. edit 3/8 - I received my refund, switched to a 3 star