INYO PoolsReviews of inyopools.com

Wonderful customer service experience!!

Order was easy. The packaging that it is shipped in is not good, input and output ports had popped through the boxs. The fittings are scuffed up and I don't think any other damaged occurred. I will see what happens when it is in use.

Good customer service. Always answered my questions in a professional manner. Fast shipping. Been ordering with Inyopools since 2011 on a few orders and still very professional company. Thank you Inyopools.

Got hear when promised and is working great. Can't ask for more than that.

I needed the exact piece for my Hayward pool heater and they had the exact piece available. Very helpful And fast response. This website is amazing.

The filter arrived quickly and was exactly what I needed and what I had expected.

Came in next day and is installed. Running well

On the face of it one would think this company, Inyo Pools, was great. They have great "how to" videos posted and blogs etc. but their customer service is absolutely terrible. Wish I had visited BBB and site jabber before starting to deal with them. I had a pool pump fail over a weekend. I sent in a email request on how to change out to a compatible variable speed pump which has gone unanswered to this day (over a week later). Because they seemed to have good techs to help with this problem I thought maybe because of the weekend they missed it so sent is a chat box request on Monday. This is what they recommend on their own phone answering message. Response - no one was there to answer. So I called and waited on hold for 20 mins plus only to get some tech geek with zero manners and after a very frustrating phone conversation got the information I needed and subsequently ordered the pump motor. Then I sat there waiting for the motor to ship. After two days nothing seemed to have happened so I sent in an email information request about this which was answered and I was told it would ship that day. Which it did. But I felt like if I had not questioned why the motor had not shipped it may never have happened. Thankfully all went well with the motor swap out and I am happy about the overall outcome. I do not like writing negative reviews, as I know they can damage a business. But sometimes I feel like other people need to be warned about bad companies doing business on the internet. There is obviously something wrong with the way this company is doing business. Its either money, the people they have and/or cannot retain, or they are just playing the "middle man". There are too many clients out there writing negative reviews which all seem to strike a similar complaint. They do seem to be very good at responding to the complaints but why not do something to ward them off in the first place. I will NOT use this company again and recommend others to steer clear.