Boleslovas
I have purchased more than 12 Invicta…
I have purchased more than 12 Invicta watches over the years, but my latest experience with Invicta Stores has seriously damaged my trust in the company. My order #2001079359 included three watches. Two were delivered, but the third, Invicta I-Force Axis model 42998, was never shipped. Despite repeated inquiries, Invicta provided inconsistent information about the watch's availability. On October 12, 2026, management confirmed that it would be shipped the following day. This promise was not fulfilled. Even more concerning, I received a shipping notification suggesting the watch was on its way. However, Invicta's Senior Customer Service Manager, Gloria del Rey, subsequently confirmed in writing that a shipping label had been created although the item was unavailable and had never been handed over to a carrier. The watch was intended as a birthday gift for a family member. Due to these delays, I had to purchase an alternative gift at additional expense. Eventually, Invicta cancelled the item and stated that a refund had been issued. I requested EUR 1,000 in additional compensation as a proposed settlement, but the company rejected my request and considered the matter resolved. A refund for an undelivered product does not address the misleading shipping notification, unfulfilled commitments and inconvenience caused. After purchasing more than a dozen Invicta watches, I expected greater transparency and accountability. My advice to other customers: receiving a shipping notification does not necessarily mean that Invicta has actually dispatched your order. I have retained the written correspondence supporting these facts.